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Now viewing: Bilingual Community Outreach Specialist (English/Spanish) (Orange Co.)
M
Maximus
Bilingual Community Outreach Specialist (English/Spanish) (Orange Co.)
Entry-Level JobVerifiedNo experience needed
Job Description
Maximus is hiring Bilingual Community Outreach Specialist (English/Spanish) in Anaheim, CA!In this role, Outreach Specialists represent Medi-Cal managed care in California by educating beneficiaries and guiding them through enrollment into a managed care health plan.
- This is an onsite position working from our Anaheim office. Willingness to travel throughout the county or neighboring counties is required.
- Why Maximus
- ? Professional Development Opportunities
- Participate in training programs, workshops, and conferences
- ? Maximus Wellness Program and Resources
- Access a range of wellness programs and resources tailored to your needs
- ? Employee Perks and Discounts
- Additional benefits and discounts exclusively for employees
- ? Tuition Reimbursement
- Invest in your ongoing education and development
- ? Recognition Platform
- Acknowledge and appreciate outstanding employee contributions
- ? Holistic Wellness Support
- Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP)
- ?️ Paid Time Off Package
- Enjoy PTO, Holidays, and sick leave, along with Short
- and Long-Term Disability coverage
- ? Future Planning
- Prepare for retirement with our 401K Retirement Savings plan and Company Matching
- ?️ Comprehensive Insurance Coverage
- Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance
- ? Competitive Compensation
- Quarterly bonuses based on performanceMust reside in Orange County and be willing to work onsite. Essential Duties and Responsibilities
- Coordinate and process intake referrals received via incoming calls, voicemail, email, or other designated channels
- Respond to inquiries, provide general program information, and refer clients or providers to appropriate agencies or resources in accordance with established guidelines
- Perform initial eligibility screening for services using defined criteria and procedures
- Review and screen applications and supporting documentation for completeness and accuracy
- Enter, update, and maintain application, intake, and case information in applicable databases and systems
- Research, verify, and document information by accessing approved internal or external systems, including government agency systems as applicable
- Contact customers or providers to obtain missing or incomplete information related to applications or documentation
- Coordinate with internal staff or field resources, including site visit personnel, to collect and verify required information or results
- Assist customers in accessing services aligning with specific program objectives including educational and vocational training, medical support, childcare, transportation, mental health services, legal aid and related needs
- Determine urgency and sensitivity of incoming matters and route or escalate appropriately
- Support outreach and engagement activities by assisting customers through defined phases of the application, enrollment, or service process. Minimum Requirements
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
- Reliable transportation and valid automobile insurance
- Valid CA Driver's License
- Knowledge of the local community
- Willing and able to travel throughout counties as needed
- Fluency in threshold languages (English and Spanish
- Six months of customer service experience
- Presentation and/or public speaking experience (teaching, marketing, cold-call, community outreach and education, or public relations experience) preferred
- Experience working with low-income and diverse populations preferred#CAHCO #maxcorp #LI-Onsite #TrendingJobs Maximus is an equal opportunity employer.