Posting Summary Working Title Enrollment Navigator Role Title Education Support Specialsit III Role Code 29144 FLSA Nonexempt Pay Band 4 Position Number 28500032 Agency Patrick & Henry Community College Division Patrick & Henry Community College (Div) Work Location Martinsville
- 690 Hiring Range $45,000
- 55,000 Emergency/Essential Personnel No EEO Category 5-Paraprofessionals Full Time or Part Time Full Time Does this position have telework options?
- Telework options are subject to change based on business needs
- No Does this position have a bilingual or multilingual skill requirement or preference?
No Work Schedule Monday-Friday, 40 hours a week. Sensitive Position No Job Description Patrick & Henry Community College is a comprehensive two-year institution committed to student success, lifelong learning, and enrichment of the quality of life in the region it serves. Serving Martinsville, Henry County, Patrick County, and the southern portion of Franklin County, P& HCC is a comprehensive open-door institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools to award the associate degree. Patrick & Henry offers 29 associate degree programs, 12 certificate programs and 38 career studies certificate programs. The college also delivers a variety of nontraditional programs such as customized workforce development training, industry-recognized certifications, developmental and transitional programs, and courses for personal enrichment.
Organizational Objectives :
P& HCC staff members work with a student population that reflects the population of Virginia. This work stands to ensure the economic mobility of all people in our service region. Knowledge and understanding of specific needs of all students and a commitment to helping each attain educational success are critical responsibilities of our institution. P& HCC continuously strives to provide students and staff with a positive environment that is welcoming and encourages connectivity through intentional behaviors that influence our campus culture and eliminates barriers to student success. Caring Campus is a collective effort to make students and employees feel welcome and connected to our college by instilling uplifting behaviors such as wearing name tags, warmly connecting students to necessary personnel, and openly engaging with students.
Purpose of Position:
The Enrollment Navigator assists prospective and current students throughout the enrollment process. This role helps individuals entering the student services area by guiding them through enrollment procedures from point of interest in enrolling at P& HCC to applying for graduation. This individual will connect prospective and current students with the relevant offices that support their educational goals including admissions, financial aid, advising, coaching, and other campus departments. Additionally, the navigator will proactively connect with prospective students through the Salesforce Customer Relations Management system, offering guidance, outlining enrollment next steps, and answering any questions they may have. The ability to learn and adapt to new technology and work in diverse environments is essential. The ideal candidate will be caring, organized, communicative, and flexible. Special Assignments May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor. KSA's/Required Qualifications Bachelor's degree in Education, Psychology, or a related field; or an equivalent combination of education, training, and experience. Ability to perform office tasks independently. Ability to interact professionally and effectively with the public, students, faculty, and staff while providing excellent customer service Demonstrates competency in computer software utilization including People Soft, word processing, database management spreadsheet applications and electronic mail. Ability to operate current office machines such as fax, printer/copier, computer, scanner, and telephone system. Ability to support department needs and functions as directed. Ability to communicate and interact effectively, orally and in writing, with individuals of diverse backgrounds. Effectively demonstrate attention to detail, strong organizational skills, and the ability to meet deadlines. Ability to manage multiple tasks simultaneously. Ability to process and maintain confidentiality of sensitive information. Ability to compose business correspondence utilizing proper grammar and punctuation. Working skills to operate office equipment including automated equipment, as required to accomplish the work. Demonstrated ability to perform detailed work with numerical data and prescribed procedures; collect and organize material for reports by determining what is available and what should be included to present the information in a prescribed, organized format; and communicate with others effectively. Working knowledge of office practices and procedures Strong interpersonal and written communication skills Ability to work in a dynamic student environment and with a diverse student population Ability to adjust to change, meet deadlines, and perform multiple tasks as needed Experience with MS Office and Google applications Commitment to the community college mission Additional Considerations Operation of a State Vehicle No Supervises Employees No Required Travel None
