[{"_1":2,"_3":-5,"_4":-5},"loaderData",{"_5":6,"_7":8},"actionData","errors","routes/ssr/_anon-layout",{"_293":294,"_295":296,"_297":-5,"_298":299,"_300":301,"_302":303,"_304":305},"browse-city",{"_9":10,"_11":12,"_13":14,"_15":16,"_17":18,"_19":20,"_21":22,"_23":24,"_25":26,"_27":28,"_29":30,"_31":32},"careerAreaSlug","administrative","careerAreaName","Administrative","occupationSlug","interviewer","occupationName","Interviewer","stateSlug","fl","stateName","Florida","citySlug","fort-walton-beach","cityName","Fort Walton Beach","jobs",[275],"gone",false,"selectedJobDetail",{"_36":37,"_38":39,"_40":41,"_42":43,"_44":45,"_46":47,"_48":49,"_50":51,"_52":53,"_23":54,"_19":20,"_55":56,"_57":58,"_59":60,"_61":62,"_63":64,"_65":66,"_67":68,"_69":28,"_70":56,"_71":56,"_72":28,"_73":28,"_74":75,"_76":77,"_78":79,"_80":28,"_81":28,"_82":83,"_84":85,"_86":87,"_88":89,"_90":91,"_92":93,"_94":95,"_96":97,"_98":99,"_100":101,"_102":103,"_104":105,"_106":28,"_107":108,"_109":110,"_21":22,"_17":18,"_13":14,"_111":112,"_9":113,"_114":115,"_116":117,"_118":119,"_120":121,"_122":123,"_124":49,"_125":56,"_126":37,"_127":39,"_128":112,"_129":130,"_131":132,"_133":134,"_135":136},"selectedJobCompanyDetails",{"_33":34,"_35":34},"profileURL","","CompanyName","id","ce89b6a284f78a302ebf5da531243f3c4ca74ce4","slug","government-survey-interviewer-ce89b6a2","title","Government Survey Interviewer","body","On behalf of our client, Noor Workforce Solutions is currently seeking Data Collection Representatives to collect data onsite at a local call center. In this role, you will serve as a foundational member of our data collection team for the Current Employment Statistics (CES) program, a critical federal research project conducted on behalf of the U.S. Bureau of Labor Statistics (BLS) that produces detailed industry estimates of nonfarm employment, hours, and earnings of workers on payrolls. In this role, you will conduct structured telephone interviews with companies across the country, collecting data for the nation to produce estimates for all 50 States, the District of Columbia, Puerto Rico, the Virgin Islands, and about 450 metropolitan areas and divisions. Each month, CES surveys approximately 119,000 businesses and government agencies, representing approximately 629,000 individual worksites. Data are available for all 50 states, the District of Columbia, Puerto Rico, the Virgin Islands, and over 400 metropolitan areas and divisions. There are over 200 special derivative series, such as indices of aggregate hours and constant dollar earnings. This position is not remote and will be onsite in Fort Walton Beach, FL. This position is covered under the McNamara-O'Hara Service Contract Act (SCA). Pay rates are established by the applicable U.S. Department of Labor Wage Determination for this contract and vary based on job classification and work location. All employees are entitled to the prevailing wage and fringe benefit rates as outlined in the applicable Wage Determination. The SCA pay rate for Data Collection Representative in Fort Walton Beach, FL is $18.23 + the Health and Welfare stipend. Position Requirements

Completion of requisite BLS training and certifications
US citizenship
Successful completion of US Federal background and security checks
A strong commitment to confidentiality and adherence to data protection protocols
Ability to work required hours
Must be tech savvy and able to navigate between multiple systems
Regular, predictable attendance What You'll Do
Enroll companies into the CES survey through professional telephone outreach
Follow all BLS protocols and confidentiality requirements
Conduct Outbound calls to businesses to collect data
Conduct telephone interviews using CATI (Computer-Assisted Telephone Interviewing) systems
Use internet research skills to locate and verify respondent information
Process confidential data records obtained through telephone interviews
Perform edits and screening in accordance with established DCC center standards
Follow procedures for transitioning respondents to alternate collection methods after the initial CATI collection period
Review error messages and correct data where applicable
Answer incoming calls and emails from respondents, providing prompt and courteous service
Perform non-response prompting calls to encourage survey participation
Perform edit reconciliation of self-reported data
Maintain accurate and detailed case notes for all interactions
Meet established productivity and quality metrics
Participate in ongoing training to improve skills and knowledge
Work collaboratively with team members and supervisors
Behave in a manner that displays professionalism and integrity at all times Minimum Qualifications
High School diploma or equivalent; OR one year of relevant experience in customer service or data collection
Two years of experience using MS Office or equivalent software suite
Experience using the internet for research and information gathering
Strong verbal communication skills with a professional phone manner
Data entry skills with attention to accuracy
Ability to follow detailed procedures and protocols
Customer service orientation with patience and courtesy
Ability to work in a structured environment with established metrics
Basic problem-solving skills
Ability to maintain confidentiality of sensitive information
Team player with positive attitude
Willingness to learn and adapt to new procedures
High values and integrity Preferred Qualifications
Some college coursework or vocational training
1+ years of experience in telephone customer service or telemarketing
Experience with data collection or survey administration
Familiarity with CATI systems or similar software
Experience working in a call center environment
Bilingual capabilities (Spanish/English)
Experience with government or business-to-business communications
Knowledge of basic data quality principles
Experience working with productivity metrics Why Join Us
Competitive pay determined by the Service Contract Act (SCA) Wage Determination
Health benefits eligibility
Paid federal holidays
Vacation eligibility after one year of continuous service
Pre-tax commuter benefit deduction
Comprehensive paid training
Clear advancement opportunities to Interviewer 2 and beyond for dedicated performers.
Extensive on-the-job training and support to help you succeed in your role.

Physical Requirements:

The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to sit for extended periods while conducting interviews
Clear speaking voice and good hearing for telephone work
Manual dexterity for computer work and data entry Equal Employment Opportunity Policy Noor Group is an Equal Opportunity Employer.

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Find & Apply For Interviewer Jobs in Fort Walton Beach, Florida

Government Survey Interviewer