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Responsible for conducting monthly surveys to each O'Reilly store as part of our "Rock the Call" program. Surveys involve calling our stores, posing as a retail customer shopping for a specific, pre-determined item. Survey Clerk will then complete a survey form which rates the overall customer service experience and accuracy that combines to provide a "score" for each call.

ESSENTIAL JOB FUNCTIONS

Always maintain phone etiquette and communication skills to provide excellent customer service. Maintain positive relationships with store team members and management. Anonymously call O'Reilly store locations for parts and rate the team member on procedures that were followed, and complete a computerized rating card. Effectively concentrate on listening, while simultaneously and accurately recording data onto an electronic survey form. Manage time to ensure assigned number of calls are consistently met. Effectively concentrate while performing repetitive job-functions. File and maintain paperwork both alphabetically and numerically, send to the field during the month. Assemble various training material packets for company use.

SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES

Required:

Proficient keyboard and data entry skills Basic knowledge of Microsoft Word and Excel Ability to meet deadlines Ability to perform under close supervision Proficient knowledge of office and PC equipment Strong verbal and written communication and interpersonal skills Possess high attention to detail Efficient time management and organizational skills Excellent telephone and interpersonal skills Excellent written and verbal communication skills Aptitude for accurately reading and interpreting number sequences Must present a professional image and positive attitude

Desired:

High school diploma or equivalent Spanish-bilingual O'Reilly Auto Parts has a proven track record of growth and stability. O'Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.

Total Compensation Package:

Competitive Wages & Paid Time Off Stock Purchase Plan & 401k with Employer Contributions Starting Day One Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA) Team Member Health/Wellbeing Programs Tuition Educational Assistance Programs Opportunities for Career Growth O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option , and provide your requested accommodation, and position details.