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ESSENTIAL DUTIES AND RESPONSIBILITIES

Answer incoming patients and provider phone calls in a professional and courteous manner Respond to billing-related questions, including charges, payments, insurance coverage, and account balances Document all patient interactions and updates in the billing system Assist patients with payment options, account resolutions, and billing discrepancies Verify patient insurance and demographic information as needed Follow up on outstanding inquiries and unresolved billing issues Maintain compliance with HIPAA and patient confidentiality standards Collaborate with internal departments (coding, insurance, clinical staff) to resolve billing concerns Meet quality, productivity, and customer service standards Ensuring accuracy in processing payments, updating records, and handling insurance information. Other duties may be assigned

QUALIFICATIONS

KNOWLEDGE, SKILLS, ABILITIES:

Ability to handle high call volumes and multitask effectively Proficiency in computer systems and electronic health records (EHR) Detail-oriented with strong organizational skills Strong knowledge of medical billing and coding practices Familiarity of

ICD-10, CPT, HCPCS

Strong Insurance Knowledge Must demonstrate strong analytical skills and proficiency with Microsoft office products Must have strong critical thinking skills Maintains effectiveness when experiencing major changes in work tasks or the work environment Ability to work independently without close supervision Ability to exercise judgement and make decisions Ability to perform in a high productivity, fast-paced environment Interpersonal skills and conflict resolution Attention to detail Excellent phone and computer skills Ability to maintain sensitive information in confidence Ability to meet deadlines and prioritize responsibilities Ability to train staff and write protocols and training materials Strong ability to uphold organizational values, work with integrity and ethically, inspire the trust of others, and treat people with respect Strong HIPAA and OSHA knowledge

EDUCATION / EXPERIENCE

High School or Equivalent Minimum of 1-3 years' experience in medical billing preferred

WE OFFER

Medical Insurance, Dental, & Vision Health Savings Account Flex Spending for child care Paid life insurance of $50,000

Paid Long Term Disability Insurance Voluntary Life Insurance Voluntary Short Term Disability Many Aflac Policies:

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Find & Apply For Medical Biller Jobs in Goodlettsville, Tennessee

Patient Biller