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Front Office Supervisor La Quinta Inns & Suites - 3.4 Loveland, CO Job Details Full-time $20.00 - $22.50 an hour 16 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Employee discount Life insurance Qualifications Bilingual Multilingual Phone communication Night audit Managing hospitality teams Hotel emergency procedures Property management systems (PMS) Office management Hospitality online booking platforms Hotel and accommodations guest complaints handling OPERA Team motivation (leadership skill) Hotel safety procedures Client interaction via phone calls Full Job Description La Quinta Inn & Suites by Wyndham Loveland Loveland, CO Are you passionate about hospitality and delivering exceptional guest experiences? La Quinta Inn & Suites by Wyndham Loveland is looking for an energetic, service-focused Front Office Supervisor to lead our front desk team and help create memorable stays for our guests. As the Front Office Supervisor, you will work closely with hotel leadership to ensure smooth daily operations, outstanding guest service, and a positive team environment. This is an excellent opportunity for an experienced front desk professional looking to take the next step in their hospitality career. Duties Supervise front desk staff to ensure efficient and friendly guest service at all times Oversee guest check-in and check-out processes, ensuring accuracy and adherence to hotel policies Manage reservations using hospitality reservation systems such as OPERA or property management systems (PMS) to optimize room availability and guest satisfaction Handle guest inquiries, complaints, and special requests with professionalism and problem-solving skills Conduct night audits to reconcile daily financial transactions and ensure data accuracy Enforce hotel emergency procedures to guarantee safety and compliance during incidents or emergencies Maintain clear communication with housekeeping, maintenance, and other departments to ensure smooth operations Requirements Proven experience in hospitality management or front desk operations within a hotel or resort environment Strong knowledge of hotel management systems such as OPERA or similar property management software Excellent customer service skills with a focus on guest relations and problem resolution Multilingual or bilingual abilities are highly desirable to serve diverse clientele effectively Familiarity with hotel emergency procedures, night audit processes, and front desk protocols Exceptional phone etiquette and communication skills for client interaction via phone and in person Ability to lead a team, motivate staff, and maintain high standards of hospitality service Previous experience in resort settings or luxury hotels is preferred Join us in creating memorable experiences by delivering outstanding guest services with energy, professionalism, and a genuine passion for hospitality. We are committed to supporting your growth in a vibrant environment where your leadership makes a difference!

Pay:

$20.00 - $22.50 per hour Expected hours: 40.0 - 50.0 per week

Benefits:

401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person