Find & Apply For Office Manager Jobs in Gaylord, Michigan

Help Keep Michaywé Organized and Ready for Every Season Michaywé is seeking an organized, service-minded Office Administrator to coordinate daily office operations and support our homeowner's association. This position serves as primary contact for members, guests, vendors, committees, and real estate professionals. The Office Administrator maintains Association records, manages member communications, supports financial administration, and coordinates facility rentals and amenity access. Working closely with the General Manager, Controller, and department managers, this person keeps information accurate, follows through on requests, and provides courteous service. What You'll Do Manage daily office operations. Answer calls and email, greet visitors, respond to routine questions, and direct requests to the appropriate staff member or committee. Organize office workflow and follow up on outstanding items. Maintain accurate and confidential records. Organize electronic and paper member property files, employee files, correspondence, and administrative documents. Keep records current and protect sensitive information. Coordinate member communications. Prepare and distribute the weekly newsletter. Create notices, flyers, advertisements, and other Association communications. Update member portal with current information, events, notices, and specials. Review and administer member website access according to approved Association procedures. Support financial administration. Collect and document authorized fees, rental payments, and deposits. Forward complete records to accounting and support QuickBooks accounts payable and receivable recordkeeping as assigned. Coordinate collections administration. Maintain delinquent account and small claims files, prepare approved payment requests and certified notices, track deadlines, and coordinate account updates with accounting. Prepare and submit approved small claims, lien, release, service authorization, and discontinuance paperwork under authorized direction. Support remote hearings and mediation as directed, referring legal questions and settlement decisions to management or designated counsel. Support property transfers and real estate requests. Retrieve ownership and property information through county records. Coordinate dues status requests with accounting and assist real estate professionals and title companies with approved closing documents, satisfaction of indebtedness, lien releases, and deed paperwork. Update property files following documented ownership changes. Coordinate rentals and amenity access. Maintain amenity rental reservations, forms, payment records, and key distribution. Confirm post-rental cleaning and condition with maintenance and provide documentation to accounting for approved deposit refunds. Order, activate, and deactivate pool and amenity access cards. Support committees and community events. Assist building, arts, social, election, and special event committees with communications, copies, payment collection, and event materials. Coordinate administrative needs with staff and committee leaders. Maintain supplies and office services. Order office supplies, maintain coffee station supplies, coordinate routine office upkeep with maintenance, and process incoming and outgoing mail. Perform other related administrative duties assigned. What You'll Bring Experience in office administration, customer service, records management, or a related role. Strong organization and attention to detail, with the ability to manage competing requests and deadlines. Clear written and verbal communication and a professional approach to member concerns. Proficiency with Microsoft Word, Excel, Outlook, Teams, and QuickBooks. Ability to learn and use Wix, Constant Contact, Toast, and EPS access systems. Accuracy when handling payments, maintaining records, and preparing documents. Discretion when working with confidential member, employee, financial, and collection information. Ability to work independently within assigned authority and coordinate effectively with staff and volunteers. High school diploma or equivalent; additional education in office administration or business preferred. Experience with homeowners' associations, property management, hospitality, bookkeeping, or collections administration is preferred. Work Environment This position is based on site at Michaywé in Gaylord, Michigan. Work involves frequent computer use, telephone communication, and interaction with members and guests. The role requires use of standard office equipment, including printers, postage equipment, laminating machines, and point of sale systems. Some evening or weekend work may be required for scheduled meetings and community events. Why Michaywé Your work will help members get timely answers, keep Association records organized, and support the activities and amenities people use throughout the year. This role offers regular interaction with residents, staff, and volunteers across the community looking for a welcoming Northern Michigan experience. Michaywé is an equal opportunity employer.

Pay:

$20.00 - $25.00 per hour Expected hours: 40.0 per week

Benefits:

Employee discount Health insurance Paid time off

Work Location:

In person