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Administrative
Office / Administrative Assistant
Emeryville, CA

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Head Over Heels Athletic Arts

Administrative Assistant

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Job Description

Overview We are seeking a friendly, organized, and customer-focused Administrative Assistant to join our gymnastics facility. Our gym serves preschool, recreational, and competitive athletes, making this role an essential part of creating a welcoming and positive experience for every family. The Administrative Assistant is the first point of contact for members and visitors, supporting daily operations through exceptional customer service, organization, and communication. The ideal candidate enjoys working with children and families, thrives in a fast-paced environment, and is able to manage multiple priorities while maintaining a professional and positive attitude. Key Responsibilities Member & Family Support Welcome athletes, parents, and visitors with professionalism and enthusiasm. Answer phones, emails, and text messages promptly and accurately. Assist families with class placement, enrollment, program information, and account questions. Provide outstanding customer service by building positive relationships with families and resolving concerns in a courteous and timely manner. Registration & Office Administration Process registrations for preschool, recreational, competitive, camps, clinics, birthday parties, and special events. Maintain accurate student records and update information within the gym management software. Process tuition payments, retail sales, and account transactions. Monitor attendance records and assist with enrollment reports. Maintain organized electronic and paper filing systems. Program Support Assist coaches and program directors with administrative needs. Coordinate communication regarding schedules, holidays, competitions, team events, and facility announcements. Help prepare materials for camps, competitions, parent meetings, and special events. Support competitive team families with meet registrations, payment deadlines, and event communication. General Administrative Duties Maintain confidentiality of member information. Assist management with reports, scheduling, and special projects. Collaborate with staff to promote a positive, safe, and family-friendly environment. Perform other administrative duties as assigned. Qualifications Excellent interpersonal and communication skills. Strong organizational skills with exceptional attention to detail. Ability to multitask and prioritize in a busy environment. Proficiency with Microsoft Office and basic office technology. Ability to learn gym management software and point-of-sale systems. Experience working with children, youth sports, education, or family recreation is highly desirable. Friendly, approachable, and professional Dependable and self-motivated Comfortable working in a fast-paced environment Patient and compassionate when working with children and families A collaborative team player with a positive attitude Flexible and willing to assist wherever needed The hours needed : Monday
  • 9:15am
  • 6:15pm Tuesday
  • 12pm
  • 8pm Thursday
  • 12pm
  • 8pm Sunday
  • 9:30am
  • 5:30pm
Pay:
$23.00
  • $27.
00 per hour
Benefits:
Employee discount Referral program Application Question(s): Are you able to work weekends?
Work Location:
In person

Benefits

  • Dental Insurance
  • Discounts/Reimbursements