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Card Operations Program Administrator Location:

Hybrid (3 days onsite per week)

Schedule:

Monday to Friday, 8:00 AM - 5:00

PM Salary:

$70,400 - $72,000 annually About the Role We are seeking a Card Operations Program Administrator to support Card Operations leadership in the planning, execution, and management of card-related projects, product enhancements, system improvements, and operational initiatives. This role serves as a key liaison between Card Operations, IT, Project Management, vendors, and business stakeholders to ensure successful delivery of strategic objectives and operational excellence.

Important:

Direct experience within a Card Operations/Card Services environment is required and non-negotiable. Candidates should have recent, hands-on experience supporting card products, card processing systems, or card servicing operations within a financial institution. ResponsibilitiesProject & Program Management Lead and support Card Operations projects from planning through implementation. Coordinate with IT, project management teams, vendors, and business partners on system enhancements and process improvements. Define project scope, objectives, timelines, resource requirements, and success metrics. Track project progress, manage risks and issues, and provide regular status updates to leadership. Participate in project meetings and maintain project documentation. Card Operations & Systems Administration Administer card processing and servicing platforms, including user access management and security permissions. Perform system audits, user maintenance, and access reviews. Support testing, validation, and implementation of system enhancements and new functionality. Partner with technical teams to define business requirements and ensure successful deployment of card-related initiatives. Analysis & Reporting Conduct research and analysis to support card portfolio growth, operational improvements, and promotional initiatives. Develop recommendations based on data analysis and business needs. Track and report on key performance metrics, project outcomes, and promotional results. Resolve issues related to card operations initiatives and provide recommendations for improvement. Documentation & Process Improvement Create and maintain operational procedures, communications, FAQs, and departmental documentation. Support process improvement efforts and identify opportunities to enhance efficiency and member/customer experience. Assist with development and maintenance of operational controls and best practices. Vendor & Stakeholder Management Serve as a liaison between Card Operations, vendors, processors, and external partners. Monitor vendor performance and service level agreements. Assist with RFP responses, cost-benefit analyses, and vendor evaluations. Collaborate with cross-functional stakeholders to ensure alignment on business objectives and project priorities. Compliance & Risk Management Ensure adherence to applicable federal and state regulations and internal policies. Support compliance initiatives related to card operations, fraud prevention, security, and operational controls. Maintain awareness of industry trends, regulatory requirements, and card services best practices. Minimum Qualifications Bachelor's degree in Business, Finance, or a related field, or equivalent combination of education and experience. 5+ years of project management, project coordination, or project support experience. Direct experience in a Card Operations/Card Services environment. Experience working with card processing platforms and credit/debit card systems. Strong project management and organizational skills. Excellent analytical, problem-solving, and process improvement capabilities. Ability to manage multiple priorities and work independently. Strong written and verbal communication skills. Proficiency with Microsoft Office applications. Preferred Qualifications Experience within a credit union, banking, or financial services environment. Exposure to process improvement methodologies. Experience with project management tools and software. Knowledge of card servicing, payment processing, fraud operations, or card portfolio management. Experience supporting vendors, processors, and third-party service providers.