Find & Apply For Office / Administrative Assistant Jobs in Rancho Santa Margarita, California

Front Office Assistant/Dental Biller Willow Pediatric Dentistry - 5.0 Rancho Santa Margarita, CA Job Details Part-time $20 - $30 an hour 11 hours ago Qualifications Patient scheduling systems Customer service Word processing Greeting customers Practice management software Dental insurance High school diploma or GED Medical records Health insurance knowledge Health information regulatory compliance Computer skills Medical claims submission Filing patient billing claims Full Job Description

• Education Level
• High school diploma, Administrative Assistant and Secretarial Sciences, or Associate Degree
• Description
• Administrative Assistants are responsible for maintaining appearance and order of the dental office, as well as coordinating patient scheduling and overall patient management.

This position typically greets visitors, schedules appointments, and answers questions for the general public and other interested parties. This position will obtain and provide information regarding activities conducted at a practice or the location of departments, offices, or employees within the organization. Answer multi-line telephones and record names of callers, the time of call, and the nature of business. They also route phone calls and inform employees of visitors' arrivals or cancelled appointments. They will type letters, reports, internal and external communications, address envelopes, cards, and labels, file correspondence and documents, and locate and remove materials from files.

• Qualifications
• Working knowledge of computers for word processing, scheduling, insurance claim processing, and records management
• Working knowledge of dental practice management software (Dentrix, Eaglesoft, etc.)
• Knowledge of dental terminology.
• Understand and comply with policies and procedures associated with a dental practice.
• Understand and comply with HIPAA.
• Understand and comply with the HI-TECH Act of 2009.
• Essential Functions
• Understand and use written information that may be presented in a variety of formats, such as text, tables, lists, figures, and diagrams; select reading strategies appropriate to the purpose, such as skimming for highlights, reading for detail, reading for meaning, and critical analysis.
• Express ideas and information in written form clearly, succinctly, accurately, and in an organized manner; use English language conventions of spelling, punctuation, grammar, and sentence and paragraph structure; tailor the written communication to the intended purpose and audience.
• Understand, interpret, and manipulate numeric or symbolic information; solve problems by selecting and applying appropriate quantitative methods such as arithmetic, quantitative reasoning, estimation, measurement, probability, statistics, algebra, geometry, and trigonometry.
• Develop specific goals and plans to prioritize, organize, and accomplish your work.
• Interact with others in ways that are friendly, courteous, and tactful.
• Demonstrate respect for individuals, cultural differences, and the attitudes and feelings of others.
• Work cooperatively and collaboratively with others to achieve goals by sharing or integrating ideas, knowledge, skills, information, support, resources, responsibility, and recognition.
• Identify own work and career interests, strengths and limitations pursue education, training, feedback, or other opportunities for learning and development; manage direct, and monitor one's own learning and development.
• Attend to, receive, and correctly interpret verbal communication and directions through cues such as the content and context of the message and the tone, gestures, and facial expression of the speaker.
• Express ideas and facts orally in a clear and understandable manner that sustains listener attention and interest; tailor oral communication to the intended purpose and audience.
• Select, access, and use necessary information, data, and communications-related technologies to accomplish work activities; such activities may include basic personal computer applications, telecommunications equipment, internet, electronic calculators, voice mail, email, facsimile machines, and copying equipment.
• Obtain facts, information, or data relevant to a particular problem, question, or issue through observation of events or situations, discussion with others, research, or retrieval of information from written or electronic sources; organize, integrate, analyze, and evaluate information.
• Anticipate or identify problems and their causes; develop and analyze potential solutions or improvements using rational and logical processes or innovative and creative approaches when needed.
• Make decisions that consider relevant facts and information, potential risks and benefits, and short- and long-term consequences or alternatives.
• Physical Requirements
• The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job.

While performing the duties of this job, you may be regularly required to sit for long periods of time. You must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus. (When required by the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.).

• Duties
• Patient Services
• Maintain appearance and order of the dental office.
• Coordinate patient scheduling and patient management.
• Open and close the dental office according to office protocol.
• Check the daily schedule for accuracy and provide the schedule to the dental team as appropriate.
• Answer and respond to telephone calls with professionalism.
• Review supplies for reception and provide the order to the business manager.
• Maintain a professional reception area/office (organize patient education materials and magazines, straighten up the facility, oversee cleaning service schedule and duties, etc.)
• Greet and welcome patients and visitors to the practice.
• Check in patients according to office protocol and verify and update health information.
• Provide HIPAA Notice of Privacy Practices and document according to office policies and procedures.
• Manage recall and inactive patient system.
• Confirm upcoming appointments by telephone.
• Schedule patients for efficient use of the doctor and staffs' time.
• Check the patient backup list to try to fill in cancellation and no-show appointment times.
• Collect payment from patients at the time of treatment.
• Schedule follow-up appointments as directed.
• Sort, organize and distribute mail.
• Prepare and send new patient and referral thank-you letters.
• Prepare and send continuing care notices on the 15th of each month.
• Prepare and send correspondence as directed by the Dentist or Office Manager.
• Monitor inventory and order dental office supplies as needed.
• Monitor and make sure all office equipment (copy machine, fax, phones, computer system, etc.) is functioning and properly maintained; follow up on staff complaints and submit appropriate repair requests.
• Be an active participant in team meetings.
• Perform other tasks as assigned by the dentist.
• Records and Finance
• Maintain petty cash.
• Gather and accurately record dental, medical and insurance information from patients.
• Securely store and handle records in compliance with legal requirements, including HIPAA regulations.
• Accurately file patient information.
• Arrange patient charts and radiographs for the next day's appointments.
• Track cases and referrals to and from other doctors.
• Ensure confidentiality of all personnel and employment-related information.
• Keep patients' insurance information up to date.
• Submit treatment plans for predetermination of benefits.
• Prepare claim forms for patients with dental insurance.
• Organize supporting materials for claim forms such as radiographs or written narratives.
• Mail claim forms from the office.
• Assist in the resolution of problems with third-party payers.
• Prepare billing statements promptly and accurately.
• Mail billing statements as directed by the Dentist.
• Prepare and mail overdue account letters as directed by the Dentist.
• Telephone patients with accounts overdue.
• Post checks received each day.

Job Type:

Part-time Pay:

$20.00 - $30.00 per hour Expected hours: 10.0 - 20.0 per week

Experience:

Customer service: 1 year (Required) Computer skills: 1 year (Required)

Dental Billing:

1 year (Required)

Work Location:

In person