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Administrative Assistant -

Garbage Division Starting Pay:

$18.00+ per hour | Full-Time | Monday-Friday About Blue Moon Blue Moon Sanitation is a locally operated waste and sanitation company serving residential, commercial, construction, and event customers throughout our community. Our services include residential and commercial garbage collection, portable restrooms, restroom trailers, roll-off dumpsters, handwashing stations, and temporary construction fencing. We are committed to providing reliable service, responsive customer support, and professional solutions to our customers. Position Summary Blue Moon Sanitation is seeking a dependable, organized, and customer-focused Administrative Assistant for our Garbage Collection Division. This position has a strong focus on customer service, accounts receivable, and collections . Daily responsibilities include answering a multi-line phone system, assisting residential and commercial garbage customers, processing payments, maintaining customer accounts, and actively working past-due accounts. Collections will be a significant part of this position. This individual will assist with collections across all Blue Moon divisions, including Garbage Collection, Portable Restrooms, and Roll-Off Dumpsters. Candidates must be comfortable making outbound collection calls, discussing past-due balances, requesting payment, and consistently following up on delinquent accounts. ResponsibilitiesCustomer Service & Account Support Answer and manage a multi-line phone system Assist customers with billing, payments, service questions, missed pickups, new service, cancellations, and account changes Process and post customer payments accurately Maintain and update residential and commercial customer accounts Communicate customer requests and service issues to drivers and supervisors Follow up on customer concerns to ensure issues are resolved Provide professional and courteous customer service Accounts Receivable & Collections Actively manage and follow up on past-due customer accounts Perform collections for Garbage, Portable Restroom, and Roll-Off divisions Make outbound collection calls and send payment reminders Discuss past-due invoices and balances professionally and confidently Request payment and assist customers with resolving outstanding balances Establish and document authorized payment arrangements Track promised payment dates and follow up when payments are not received Maintain detailed collection notes and customer communication records Review aging and collection reports to identify accounts requiring follow-up Escalate accounts requiring additional action to management Work toward reducing outstanding accounts receivable while maintaining professional customer relationships Administrative Support Prepare and assist with monthly Garbage Division reports Maintain spreadsheets, customer records, and filing systems Perform data entry, scanning, filing, and general recordkeeping Assist supervisors and management with administrative tasks and special projects Perform additional administrative duties as assigned Qualifications High school diploma or GED required 2+ years of office administration, billing, accounts receivable, collections, or customer service experience Previous accounts receivable or collections experience required Must be able to pass a pre-employment drug screening Comfortable making outbound collection calls and discussing past-due balances Professional, courteous, and persistent when following up on delinquent accounts Experience with a multi-line phone system preferred Proficient with Microsoft Word, Excel, Outlook, and general computer systems Experience with billing software, QuickBooks, customer management systems, or waste industry software is a plus Strong communication, organization, and problem-solving skills Excellent attention to detail and follow-through Ability to multitask and manage changing priorities in a fast-paced office environment Dependable, professional, and able to work independently Schedule Full-time 40 hours per week Monday-Friday 8:00 am - 4:00 pm No overtime expected Pay & Benefits Starting pay: $18.00 per hour, with higher starting pay available based on experience and qualifications.

Benefits include:

Paid vacation after eligibility requirements are met Company-paid dental insurance Company-paid vision insurance For immediate consideration, please submit your resume through Indeed. No phone calls, please.

Job Type:

Full-time Pay:

From $18.00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Paid time off Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Billing/Collection :

2 years (Required)

Work Location:

In person