Find & Apply For Office / Administrative Assistant Jobs in Dracut, Massachusetts

Administrative Assistant Four Paws Only Dracut, MA Job Details Part-time $19 an hour 23 hours ago Qualifications Office supply management Retail sales transactions Retail customer service procedures Customer records maintenance Google Workspace Email customer support Maintaining an organized workspace Promoting products Phone communication Service scheduling Client inquiry handling Incident Escalation Credit card payment processing Administrative experience High school diploma or GED Social media platforms Pet care appointment scheduling Cash register operations Pet care record keeping Office supply ordering Communication with pet owners Productivity software Clean workspace maintenance Suggestive selling POS systems Escalation handling Communication skills Entry level Office phone management Office record organization Full Job Description Position Summary We are seeking a friendly, organized, and dependable Administrative Assistant to support the daily operations of our busy pet grooming shop. This role is responsible for providing excellent customer service, managing appointments, handling administrative tasks, and ensuring the front office runs smoothly. The ideal candidate enjoys working with people and pets, has strong communication skills, and thrives in a fast-paced environment. Key Responsibilities Greet customers and their pets in a friendly and professional manner. Answer phone calls, emails, and text messages, responding to customer inquiries and scheduling appointments. Manage the grooming schedule and confirm appointments. Check pets in and out, ensuring accurate client and pet information is maintained. Process payments and maintain accurate daily cash and credit card transactions. Maintain customer records, vaccination information, and grooming history. Assist with retail sales and recommend products when appropriate. Keep the reception area clean, organized, and welcoming. Order and maintain office and retail supplies. Support groomers and management with administrative tasks as needed. Handle customer concerns professionally and escalate issues when appropriate. Assist with marketing efforts, including social media updates, promotions, and reminder calls or messages. Qualifications High school diploma or equivalent preferred. Previous administrative, receptionist, customer service, or veterinary/pet care experience is a plus. Strong organizational and multitasking skills. Excellent verbal and written communication skills. Proficiency with computers, scheduling software, and Microsoft Office or Google Workspace. Ability to work independently and as part of a team. Comfortable around dogs and cats of various sizes and temperaments. Ability to remain calm and professional in a busy environment. Preferred Skills Experience using point-of-sale (POS) systems. Knowledge of pet grooming services and terminology. Strong attention to detail and problem-solving abilities. Positive attitude and a genuine love for animals. Physical Requirements Ability to sit and stand for extended periods. Occasionally lift up to 25 pounds. Comfortable working in an environment with pet hair, noise, and cleaning products.

Pay:

$19.00 per hour

Work Location:

In person