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Service Coordinator (Dallas Team)

Locations:

Dallas NC Company:

Gallaher Fleet Solutions Gallaher Fleet Solutions is a premier diesel truck repair shop known for excellence, quality workmanship, and outstanding customer service. We are seeking a motivated and organized Service Coordinator to join our Dallas team. In this vital role, you will ensure efficient operations by coordinating service requests, scheduling appointments, and keeping communication flowing smoothly between our clients and skilled diesel technicians. What We Offer (Perks & Culture)

Free Lunch Fridays:

Fuel up with the team once a month on us!

Quarterly Fun Events:

We work hard, but we value team bonding with regular company events every quarter.

Great Team Culture:

Want to see what we're all about? Check out our Facebook page to get a glimpse of life at Gallaher Fleet Solutions!

Key Responsibilities Client Connection:

Serve as the primary point of contact for clients, addressing inquiries and scheduling appointments.

Tech Dispatching:

Coordinate with our diesel technicians to schedule and dispatch work orders effectively.

Record Keeping:

Maintain accurate records of service requests, appointments, and completed work orders.

Updates & Support:

Keep clients updated on their service status to ensure top-tier satisfaction.

Parts & Inventory:

Assist in inventory management and procurement of necessary parts and supplies.

Collaboration:

Work closely with the team to streamline processes and enhance the customer experience. Qualifications Previous experience in customer service or administrative roles (preferred). Excellent communication skills with a customer-focused mindset. Strong organizational abilities, attention to detail, and the talent to multitask. Proficiency in computer applications (Microsoft Office Suite) and ability to learn internal systems quickly. Knowledge of the diesel truck repair industry is highly desirable, but not required.

Pay:

$20.00 - $25.00 per hour

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Parental leave Retirement plan Vision insurance People with a criminal record are encouraged to apply Application Question(s): Do you have any experience in the diesel technician field ? Have you ever been in a customer service based business or role ? Are you comfortable with change and learning new things?

Work Location:

In person