Find & Apply For Office / Administrative Assistant Jobs in Salem, New Hampshire

Company Overview The CCS Companies is a leading provider of Business Process Outsourcing (BPO) solutions, specializing in credit collection services, customer contact solutions, and healthcare revenue cycle management. We are dedicated to delivering professional, customer-focused services across various industries nationwide. Review and analyze consumer correspondence and follow organization, state and Federal regulations regarding the dispute or validation process. This will include the processing of bankruptcy notifications and credit bureau disputes furnished through the e-Oscar application.

WHY WORK FOR CCS?

$600 Welcome Bonus! Generous Paid Time Off Package of 3 weeks to start, PLUS you will receive an extra 1 week after 2 years for a total of 4 weeks PTO ! No wait period on benefits for all new hires! You will be eligible on your first day! Blue Cross/Blue Shield Health and Dental Package, Vision and FSA options. Advancement Opportunities! Recognized in 2024 & 2025 by HR.com for Best Coaching and Mentoring Program! Excellent Employee Referral program - make an extra $1500 referring great people! Competitive Wage and Recognition Programs, 401k with employer contributions, paid training, tuition reimbursement and so much more!

ESSENTIAL FUNCTIONS

Review and process consumer correspondence received via mail, fax, email, or web as outlined by established department procedures Review and process incoming bankruptcy documents as outlined by established department procedures Conduct a reasonable investigation for all consumer credit reporting disputes, including, but not limited to, verifying account data such as payments posted, demographic information Respond to credit disputes (Automated Consumer Dispute Verification) via E-Oscar and submit credit corrections or updates (Automated Universal Data forms) to the credit bureaus via E-Oscar, when applicable. Gather documents from external client systems to fulfill consumer copy requests Follow established department procedures as outlined in the department manual. Maintain clear, concise and accurate documentation of all action taken on consumer accounts Maintain knowledge and compliance with all FDCPA and state laws. Communicate in writing and verbally (in person and/or via phone) with supervisors, managers, co-workers, clients, and upon occasion, consumers. Comprehend and execute verbal and written directions from supervisors and managers . Frequently read and interpret information in written and electronic form regarding clients, consumers, policy and procedures, regulatory updates, and company memos. Participate in various problem solving and decision making activities requiring skills such as listening, speaking, reading, writing, analyzing, basic math, independent thinking, organization, prioritizing, planning and delegating. Operate various equipment and systems requiring manual and visual dexterity and hand/eye coordination (i.e. typing and keyboarding). Ability to maintain a consistent and regular attendance in accordance with an established schedule. Ability to work onsite/in-office and in accordance with CCS and department policies and procedures.

OTHER FUNCTIONS

Take on other additional tasks as time allows.

Coachability:

Being receptive to feedback, willing to learn, embracing continuous improvement and is receptive and responsive to change

QUALIFICATIONS

Prefer two or more years of previous work experience, with a background in collections, data entry or administration. Basic math and written communication skills. Experience using Excel is preferred. Strong interpersonal and verbal communication skills. Bilingual/multilingual skills desirable. Successful completion of a company sponsored two-week training program.

EDUCATION REQUIREMENTS

: High School Diploma or equivalent required, some college preferred. The CCS Companies are an equal opportunity employer. Diversity and Veteran candidates strongly urged to apply!

Pay:

$17.75 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Paid time off Referral program Tuition reimbursement Vision insurance

Education:

High school or equivalent (Required) Ability to

Commute:

Salem, NH 03079 (Required)

Work Location:

In person