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Administrative
Office / Administrative Assistant
Hanover, NJ

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ADHD Mood & Behavior Center

Front Desk Administrative Assistant

Job Description

We are seeking an experienced, confident, and organized Front Desk Administrative Assistant to join our busy behavioral health practice in Cedar Knolls, NJ. This is much more than a traditional receptionist role. Our front desk is the heart of the practice and we're looking for someone who genuinely enjoys helping people, communicates with warmth and confidence and can keep multiple moving parts organized while providing an exceptional patient experience. If you prefer a behind-the-scenes role with minimal interaction, this position is likely not the right fit. We're looking for someone with medical office experience who genuinely enjoys connecting with patients, providing exceptional customer service and helping a busy practice run smoothly. If you're highly organized, detail-oriented and thrive in a fast-paced, patient-centered environment, we'd love to hear from you! What You'll Do Serve as the first point of contact for patients, families and providers by phone and in person. Answer a high volume of phone calls with professionalism, confidence, empathy and efficiency. Schedule new and existing patients while balancing provider availability and patient needs. Guide patients through appointments, paperwork, payments, medication refill requests and form/record requests. Support our clinical staff with day-to-day administrative tasks. Maintain accurate patient records and ensure smooth front office operations. Help create a welcoming, organized and compassionate experience for every patient who contacts our practice. What We're Looking For Required Minimum of 1 year of front desk, receptionist or administrative experience in a medical office. Outstanding verbal communication and telephone skills. Strong organizational skills with exceptional attention to detail. Ability to prioritize multiple responsibilities without losing accuracy. Comfortable learning new technology and electronic medical record systems (Valant experience is a plus). Professional, dependable, and able to work independently while contributing to a collaborative team. The Ideal Candidate We're looking for someone who: Can comfortably and naturally speak with people from all walks of life and makes patients feel comfortable from the very first phone call. Is a confident communicator who can handle difficult conversations with professionalism and empathy. Enjoys keeping things organized and doesn't let details fall through the cracks. Can think critically, solve problems, and take initiative without constant supervision. Stays calm and organized in a fast-paced environment with frequent interruptions. Takes ownership of their work and follows tasks through to completion. Is dependable, accountable, and enjoys being part of a supportive team.
Schedule:
Full-Time (In Person)
Monday-Thursday:
8:30 AM-5:30
PM Friday:
8:30 AM-4:30
PM Pay:
$20-$24 per hour Benefits Employer-paid health insurance 401(k) opportunities 10 days PTO 5 paid holidays
Pay:
$20.00 - $24.00 per hour
Benefits:
401(k) 401(k) matching Health insurance Paid time off Application Question(s): How far would your commute be to Cedar Knolls, NJ? What interests you about this position? What skills, experience, or qualities make you a strong fit for this role? We are offering $20-24/hour. Does this align with your hourly rate requirement? Tell us a little about yourself. What are you looking for in your next position that you're not getting in your current role?
Experience:
Medical office: 1 year (Preferred)
Work Location:
In person