Find & Apply For Office / Administrative Assistant Jobs in Mentor, Ohio

Lake-Geauga Recovery Centers, Inc., is a private non-profit agency, providing continuous service to the community since 1971. We provide services for youth, adults, and families struggling with substance abuse or addiction, mental health concerns, or problem gambling. Evidence-based services are provided in a trauma-informed environment by licensed professionals in order that individuals may achieve overall wellness and long-term recovery. Our mission is to promote lifelong recovery from addiction through education, prevention, and treatment regardless of ability to pay. Lake-Geauga Recovery Centers aspires to provide premier behavioral healthcare services that empower individuals on their recovery journey. We are committed to creating a respectful, safe, and supportive environment that acknowledges the impact of trauma and fosters resilience. By striving for excellence through proven practices and collaborating with community organizations, we aim to build a compassionate, addiction-free society where every individual's dignity and strength are honored. Mentor Outpatient Office

EVENINGS

64hrs/pay Monday 12pm - 8pm, Tuesday through Thursday 12:30pm - 8:30pm Job Summary The Outpatient Secretary will serve as a key point of contact, professionally managing incoming calls and providing referrals to appropriate resources. This role involves maintaining client relationships, managing appointment calendars, performing clerical tasks, and overseeing office operations while ensuring compliance with ethical standards and safety protocols. The Outpatient Secretary will also be responsible for maintaining office supplies, managing the client database, and handling financial reports, contributing to a smooth and efficient office environment. Duties & Responsibilities Answers incoming phone calls professionally, providing responsible referrals to appropriate agency or community resources. Maintains a positive, professional relationship with clients, guests, and staff, ensuring a cordial and helpful office environment. Manages appointment calendars and counselors' schedules to ensure smooth operations. Performs clerical tasks such as typing correspondence, filing, and other administrative duties. Maintains adequate supplies of office materials, including forms and intake packets, and follow procedures for ordering additional items as needed. Ensures security and organization of the client database, conducting regular quality assurance checks. Oversees office opening and closing procedures, ensuring they are followed correctly. Upholds professional ethics and client confidentiality, including knowledge of client rights and grievance procedures. Prepares daily cash reports and handles petty cash management for the office, if applicable. Enters client satisfaction surveys on a monthly basis and compiles results for review. Acquires and maintains UCI numbers for clients through the county ADAMHS Board. Ensures the office environment is maintained properly and assists with drug screening procedures as part of the Drug Free Safety Program. Acts as the designated Safety Officer for the location, conducts monthly safety drills, tests panic buttons, and completes quarterly safety checklists. Handles day-to-day office management responsibilities, ensuring smooth daily operations. Qualifications High school diploma or equivalent required; previous secretarial experience preferred. Excellent customer service and interpersonal skills, with the ability to communicate effectively with clients, staff, and referral sources. Ability to operate basic office equipment; proficient in Microsoft Office and other computer software. Strong organizational skills with the ability to prioritize tasks in a fast-paced clinical and clerical environment. Flexibility to work evenings, weekends, and off-site at other agency locations as needed. Minimum two-year personal recovery program required, if applicable. Working conditions In this role you may work with or be exposed to individuals experiencing substance use disorders and co-occurring mental health issues. The environment may involve interacting with clients who exhibit a range of behaviors associated with their conditions, including emotional distress, unpredictability, and challenges in communication. Physical requirements Ability to sit for extended periods while working at a desk or standing. Ability to lift and carry items up to a specified weight (e.g., 20-25 pounds) for tasks such as moving office supplies or files.

Job Type:

Full-time Pay:

$14.50 - $19.00 per hour

Benefits:

Dental insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Paid time off Professional development assistance Retirement plan Tuition reimbursement Vision insurance Application Question(s): Are you able to work the evening hours listed in the job posting?

Work Location:

In person