Find & Apply For Office / Administrative Assistant Jobs in Idalou, Texas

CITY OF IDALOU

Employment Opportunity Utility Clerk /

Administrative Assistant Department:

Administration FLSA Status:

Non-Exempt Job Summary The City of Idalou is seeking a dependable, organized, and customer-service-oriented individual to serve as Utility Clerk/Administrative Assistant. This position provides administrative and clerical support to all City departments while assisting with the daily operations of City Hall. Primary responsibilities include utility billing, customer account maintenance, processing payments, maintaining accurate records, responding to customer inquiries, and providing general administrative support. The position also assists Municipal Court with clerical duties, citation processing, payment collection, and record maintenance. As a primary point of contact for residents, the Utility Clerk/Administrative Assistant plays an important role in providing professional, courteous, and efficient customer service. Essential Job Functions Utility Billing and Customer Service Process utility payments, maintain customer accounts, and accurately record financial transactions. Assist with utility billing, account adjustments, payment processing, and account reconciliation. Process new utility service applications, service transfers, disconnects, and other account changes. Collect utility deposits, connection fees, transfer fees, and other applicable charges. Respond to customer inquiries regarding utility accounts, billing, payments, and City services. Assist customers with online payment options and account access. Research account discrepancies and assist with resolving customer billing concerns. Prepare, balance, and reconcile daily cash receipts and payment records. Receive and process departmental work orders and forward requests to appropriate personnel. Answer incoming telephone calls, take messages, and direct inquiries to appropriate departments. Greet and assist residents and visitors at City Hall. Ensure the front office, customer service area, and payment processing systems are prepared for the start of designated business hours. Administrative Support Provide administrative and clerical assistance to all City departments, including Administration, Public Works, Police, EMS, Fire, Library, and Municipal Court, as directed. Prepare, type, proofread, and distribute correspondence, reports, memoranda, spreadsheets, forms, and other documents. Maintain organized paper and electronic filing systems and departmental records. Compile information and prepare reports using records, correspondence, and other available sources. Assist with processing applications, permits, forms, and other departmental documentation. Assist with preparing and distributing meeting agendas, minutes, and supporting materials when directed. Receive, sort, and distribute incoming mail and prepare outgoing correspondence and mailings. Assist with grant administration, including maintaining records, preparing supporting documentation, and completing assigned reporting tasks. Assist with special projects, departmental programs, and other administrative assignments as needed. Maintain the confidentiality of sensitive City, employee, customer, and departmental information. Municipal Court Support Assist Municipal Court personnel with entering traffic citations and Class C misdemeanor information into the court management system. Receive and process court payments, issue receipts, and accurately record payment information. Assist with maintaining court records, files, correspondence, and related documentation. Provide general clerical assistance to Municipal Court personnel as directed. Refer questions involving legal procedures, case decisions, or matters requiring court authority to the Municipal Court Clerk or appropriate official.

Supervision Supervision Received:

Work is performed under the general direction of the City Administrator and City Secretary. Administrative assignments for other City departments will be coordinated through the City Administrator or City Secretary to ensure primary responsibilities are maintained.

Supervision Exercised:

None. Minimum Qualifications Education and Experience High school diploma or GED required. Two years of experience in customer service, administrative support, clerical work, bookkeeping, cash handling, or a related field preferred. Experience in municipal government, utility billing, or financial transactions is preferred but not required. An equivalent combination of education, training, and relevant work experience may be considered. Knowledge, Skills, and Abilities The successful applicant should possess the ability to: Provide professional, courteous, and effective customer service. Communicate clearly and professionally, both verbally and in writing. Perform basic mathematical calculations and maintain accurate financial records. Handle cash, process payments, and balance daily receipts accurately. Use computers and common office software, including Microsoft Office. Learn utility billing, payment processing, and municipal recordkeeping systems. Maintain accurate records and demonstrate strong attention to detail. Organize assignments, manage multiple responsibilities, and meet established deadlines. Follow written and verbal instructions and established City policies and procedures. Exercise sound judgment and maintain confidentiality. Work independently while also contributing to a team environment. Establish and maintain positive working relationships with coworkers, department heads, and the public. Demonstrate dependability, punctuality, and consistent attendance. Be prepared to perform assigned duties at the beginning of scheduled working hours. Additional Qualifications Bilingual in English and Spanish preferred. Previous experience in municipal utility billing or Municipal Court operations is beneficial. Ability and willingness to learn new procedures and technology. Other Job Functions This job description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications. Employees may be assigned other job-related duties as directed by their supervisor. The City will provide reasonable accommodations to qualified individuals with disabilities in accordance with applicable law. City of Idalou 301 Main Street Idalou, Texas 79329

Phone:

806-892-2531

Application Deadline:

Open Until Filled The City of Idalou is an Equal Opportunity Employer.

Job Type:

Full-time Pay:

$18.00 - $20.00 per hour

Benefits:

Dental insurance Flexible spending account Health insurance Paid time off Retirement plan Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Customer service: 2 years (Required)

Language:

Spanish (Preferred)

Work Location:

In person