Find & Apply For Receptionist Jobs in San Luis Obispo, California

POSITION SUMMARY

The Spa Receptionist is responsible for the productive, efficient and smooth day to day operation of the front desk as it relates to the total spa operation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Properly schedules spa services using Book4Time scheduling system, ensuring treatments are booked with appropriate therapists based on seniority, guest preferences including room and provider preference, and all necessary information is gathered (i.e. name, address, phone, credit card) Educates guests at time of booking regarding spa operations, services and policies Adheres to all policies and procedures Answers phones quickly and checks voice mail as soon as possible Sells spa services Upgrades spa services Sells retail products through direct sales with the guest or closing sales for providers Calculates guest payments correctly Clearly communicates any day of changes in schedules to spa providers with urgency Provides guest recognition at all times, addressing guest by name and interacting with them in a friendly, yet professional manner. Ensures spa front desk cleanliness by cleaning work station with each shift and retail space as needed throughout the day. Ensures spa cleanliness Maintains accurate daily financial transactions Reports for shift on time and wearing the correct, clean, neat uniform Completes opening and closing duties as required by management Completes daily reports and checklists Shows responsibility and initiative in decision making when handling guest comments/complaints/concerns in order to ensure guest satisfaction. Informs Management of all complaints. Writes incident reports for major issues such as injury or theft. Provides exceptional guest service Regularly attends and participates in spa training and staff meetings. All other duties as assigned and required

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies: Problem Solving

• Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics. Technical Skills
• Strives to continuously build knowledge and skills. Customer Service
• Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds quickly to requests for service and assistance; Meets commitments. Interpersonal Skills
• Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control. Oral Communication
• Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions. Written Communication
• Writes clearly and informatively. Safety and Security
• Observes safety and security procedures. Attendance/Punctuality
• Is consistently at work and on time. Dependability
• Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan; Honesty

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High school diploma or general education degree (GED) 2+ years experience in a customer service, retail or related position Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Computer Skills To perform this job successfully, an individual should have a strong working knowledge of Microsoft Office applications including Excel, Word, and Outlook and be able to effectively navigate the internet, and some experience working with a POS system (i.e. Aloha) and Spa booking software

PHYSICAL DEMANDS

While performing the duties of this Job, the employee is regularly required to stand for long periods of time and walk to show guests back to locker rooms or tour the spa. The employee must frequently use hands to handle items or tactically for typing, writing, etc. The employee must occasionally bend, stoop, squat, reach and lift and/or move up to 50 pounds.

WORK ENVIRONMENT

Upscale hotel spa and day spa atmosphere. The noise level in the work environment is usually quiet to moderate.

NOTE:

This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of Sol Spa Hotel San Luis Obispo.

Job Type:

Part-time Pay:

$19.00

• $21.

00 per hour

Benefits:

Employee discount

Work Location:

In person