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Administrative
Receptionist
Acme, MI
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Booking Coordinator Memories Traverse City Rentals Traverse City, MI Pay:
$16-$20 per hour, based on experience Full-time or part-time Job Overview Memories Traverse City Rentals is hiring a dependable, professional, and highly organized Receptionist and Booking Coordinator. We are a fast-growing recreational rental company offering UTVs, boats, jet skis, Slingshots, snowmobiles, e-bikes, guided tours, and more. This position will be responsible for answering customer calls, assisting with reservations, responding to messages, explaining company policies, and keeping customer communication organized. We need someone who is confident on the phone, comfortable working in a fast-paced environment, and able to remain professional when assisting frustrated or upset customers. Responsibilities Answer incoming business calls professionally Return missed calls, text messages, and customer inquiries Assist customers with choosing and booking rentals Explain pricing, deposits, insurance, rental requirements, cancellation policies, and available upgrades Confirm reservations and provide arrival instructions and directions Update customer information in the booking system Communicate reservation changes to managers and location staff Document customer complaints, accidents, damages, and refund requests Follow company scripts and customer-service procedures Escalate serious concerns to management Assist with scheduling and basic office organization Qualifications Excellent customer-service and communication skills Strong and professional telephone presence Dependable, punctual, organized, and detail-oriented Comfortable handling several calls and tasks at one time Able to remain calm and respectful during difficult conversations Comfortable using computers, email, text messaging, and online booking systems Able to follow company policies and instructions Previous experience in customer service, hospitality, reception, sales, reservations, or office administration is preferred Important Position Requirements This employee must be able to confidently explain company policies without arguing with customers or making unauthorized promises. The Receptionist and Booking Coordinator will not have authority to issue refunds, waive fees, change rental agreements, or make policy exceptions without management approval. Weekend and holiday availability is important, especially during our busy rental seasons. Schedule Full-time and part-time positions may be available Day, evening, weekend, and holiday availability may be required Schedule may vary based on seasonal business needs Pay $16-$20 per hour, based on experience and availability How to Apply Please submit your résumé through Indeed and include your availability and any previous customer-service, booking, receptionist, hospitality, or office experience. We are looking for someone who is dependable, professional, comfortable speaking with customers, and ready to work in a fast-moving environment.
