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Now viewing: Pennsylvania, Bryn Mawr, Front Desk Coordinator
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Glowbar
Pennsylvania, Bryn Mawr, Front Desk Coordinator
Job Description
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Every client who walks through our doors feels welcomed, cared for, and excited to come back and that starts with you. As a Studio Guide, youre the heartbeat of the Glowbar experience: the first face clients see, the voice they hear on the phone, and the person who makes the whole visit feel seamless from start to finish. This is a role for someone who genuinely loves people, thrives on the energy of a great sale, and takes as much pride in a spotless studio and airtight books as they do in turning a first-time visitor into a loyal member.
Welcome every client with warmth and energy making each person feel like the most important guest in the roomDrive membership and package sales by genuinely connecting clients to the Glowbar experience and the results it delivers - this is a sales focused role with real revenue targetsLock in rebooking and next appointments post-service, and manage the waitlist to keep the schedule optimized (a key driver of client retention and repeat sales)Be the voice of the studio: handling all client communication via phone, email, and text with professionalism and careShare product knowledge and at-home routine suggestions to support the clients skincare journey, upselling and cross-selling retail products where appropriateTrack and report on personal sales performance, conversion rates, and membership metrics, using feedback to continuously improve close ratesKeep the studio spotless, organized, and client-ready - from the front desk to the back of house including studio laundry Share observations and solutions with management to keep the client experience and team performance improvingBe the ultimate Glowbar ambassador in personality, presentation standards, and education
Uncapped commission: earn up to $15 per membership and $10 per package sold2% annual compensation increase eligibilityMedical, dental, and vision insurance largely covered by Glowbar for Full-Time team members40 hours of vacation for Full-Time team members + sick leave for all team membersHoliday pay at 1.5x for any of the 6 company holidaysAccess to DailyPay platform - access part of your paycheck before payday at no costDisability, accident, critical illness, and life insurance coverageEmployee Assistance Program (EAP) with free mental wellness supportCommuter benefits to help save on transit and parkingFree annual Glowbar membership ($780 value) and two annual guest passes ($170 value)25% employee discount off skincare products$150 employee referral bonuses for bringing great people to the team$15 product credit for every first-time client you refer
Glowbar Team:
Glowbar is reinventing the facial with custom, 30-minute treatments led by expert estheticians, designed to deliver results. Since launching in NYC in 2019, weve grown fast, with locations across the Northeast and more on the way.Every client who walks through our doors feels welcomed, cared for, and excited to come back and that starts with you. As a Studio Guide, youre the heartbeat of the Glowbar experience: the first face clients see, the voice they hear on the phone, and the person who makes the whole visit feel seamless from start to finish. This is a role for someone who genuinely loves people, thrives on the energy of a great sale, and takes as much pride in a spotless studio and airtight books as they do in turning a first-time visitor into a loyal member.
What Youll Do:
Youll own the front desk and set the tone for every single visit. Every day, youll:Welcome every client with warmth and energy making each person feel like the most important guest in the roomDrive membership and package sales by genuinely connecting clients to the Glowbar experience and the results it delivers - this is a sales focused role with real revenue targetsLock in rebooking and next appointments post-service, and manage the waitlist to keep the schedule optimized (a key driver of client retention and repeat sales)Be the voice of the studio: handling all client communication via phone, email, and text with professionalism and careShare product knowledge and at-home routine suggestions to support the clients skincare journey, upselling and cross-selling retail products where appropriateTrack and report on personal sales performance, conversion rates, and membership metrics, using feedback to continuously improve close ratesKeep the studio spotless, organized, and client-ready - from the front desk to the back of house including studio laundry Share observations and solutions with management to keep the client experience and team performance improvingBe the ultimate Glowbar ambassador in personality, presentation standards, and education
Who Were Looking For:
1+ years of hospitality experience and/or sales experience (restaurant, hotel, salon/spa, or comparable) with a proven track record of superior client service and meeting/exceeding sales goalsGenuine passion for people, hospitality, and creating memorable experiencesConfidence in sales conversations, comfort with commission-based earning, and a strong drive to meet and exceed membership sales targets Demonstrated ability to close sales, handle objections, and convert prospects into loyal, recurring members A warm, professional presence and a hospitality-first mindsetFlexible availability, including weekends (were busiest when clients have time to glow)Full-Time:
5-day open availability, including both weekend daysPart-Time:
3-day open availability, including one weekend dayWeekend Only:
Saturday & Sunday every weekEnthusiasm for beauty, skincare, and a fast-paced, target-driven environment Your Glow Package (Compensation & Benefits):Uncapped commission: earn up to $15 per membership and $10 per package sold2% annual compensation increase eligibilityMedical, dental, and vision insurance largely covered by Glowbar for Full-Time team members40 hours of vacation for Full-Time team members + sick leave for all team membersHoliday pay at 1.5x for any of the 6 company holidaysAccess to DailyPay platform - access part of your paycheck before payday at no costDisability, accident, critical illness, and life insurance coverageEmployee Assistance Program (EAP) with free mental wellness supportCommuter benefits to help save on transit and parkingFree annual Glowbar membership ($780 value) and two annual guest passes ($170 value)25% employee discount off skincare products$150 employee referral bonuses for bringing great people to the team$15 product credit for every first-time client you refer