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Case Intake Manager/Receptionist Burke Stein Rosenberg, PLLC - 3.0 Falls Church, VA Job Details Full-time $45,000 - $52,000 a year 19 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Retirement plan Qualifications Computer literacy Filing Administrative experience Bachelor's degree Legal administrative experience Multi-line phone systems Clerical experience Full Job Description Job Overview We are a busy personal injury law firm seeking a dynamic and organized Case Intake Manager/Receptionist to serve as the first point of contact for our clients, ensuring a welcoming and efficient front desk experience. In this vital role, you will manage incoming calls, handle client inquiries, coordinate case intake processes, and provide administrative support to ensure smooth office operations. Your energetic approach and exceptional organizational skills will help foster positive relationships with clients and team members alike, contributing to our mission of delivering outstanding service and support. Responsibilities Greet clients, visitors, and callers with professionalism and warmth, creating a positive first impression. Answer multi-line phone systems promptly using proper phone etiquette, directing calls accurately to appropriate staff members. Manage appointment scheduling, calendar coordination, and follow-up communications for case-related activities. Collect and verify client information efficiently during intake processes, ensuring accuracy and completeness. Maintain organized records of client interactions, case files, and office documentation using Microsoft Office applications and Cloudlex case management. Provide clerical support including data entry, proofreading documents, managing correspondence, and handling mail. Support office management tasks such as inventory control, supply ordering, and maintaining a tidy reception area. Qualifications Bilingual proficiency is highly preferred to serve diverse client needs effectively. Proven office management or administrative experience in a fast-paced environment. Strong computer skills with proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general computer literacy. Excellent phone answering skills with knowledge of multi-line phone systems and phone etiquette. Demonstrated clerical experience including data entry and document organization. Exceptional organizational skills with the ability to manage multiple priorities efficiently. Legal assistant or calendar management experience is a plus to coordinate appointments seamlessly. Join us in providing exceptional service while supporting our team's success! This paid position offers an engaging environment where your organizational talents and friendly demeanor will make a meaningful impact every day.

Pay:

$45,000.00 - $52,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Paid time off Retirement plan Vision insurance

Work Location:

In person