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Office Administrator / Arborist Assistant Tree Masters - 4.4 San Rafael, CA Job Details Full-time $28 - $45 an hour 22 hours ago Qualifications Client relationship management Customer records maintenance Performance improvement leadership Sales proposal development Office activity coordination Customer relationship building Sales outreach campaigns Phone communication Payment processing Operations coordination Executive administrative support Mid-level KPI monitoring Client database systems Proposal writing Task prioritization Call monitoring Organizational skills Operational excellence initiatives Office management Managing executive calendars Process improvement planning Customer information system software Sending lead generation communications Communication skills Sales follow-up Client interaction via phone calls Customer data entry Full Job Description Job Posting Title Office Administrator / Arborist Assistant Job Description Rockstar Admin / Arborist Assistant Treemasters Tree Care - [Location] We are growing fast and looking for a high-performing, detail-obsessed, solutions-driven Admin / Arborist Assistant who thrives in a fast-paced environment and wants to be a key player in building something great. This is not just an admin job. This role sits at the center of our branch operations — supporting our Sales Arborists, customers, and General Manager while helping us continuously improve how we operate. If you love organization, systems, customer experience, and making businesses run better — keep reading. What You'll Own & Drive Sales & Customer Support Proactively generate leads through outbound calls and follow-up campaigns Prepare and send professional proposals Coordinate and manage multiple Sales Arborist calendars Deliver exceptional customer service on inbound calls Build strong customer relationships and confidently process payments Maintain a clean, accurate CRM database Operations Support Support Sales Arborists with documentation, scheduling, and workflow coordination Ensure paperwork, permits, and internal processes are completed accurately and efficiently Monitor call quality and participate in coaching and training sessions Support the Office and General Managers Act as a right-hand support to the OM& GM in daily branch operations Help track key metrics and ensure operational accountability Assist in implementing new systems, workflows, and process changes Identify inefficiencies and proactively suggest improvements Take the lead on rolling out process improvements across the branch Who You Are Highly organized and detail-oriented Proactive — you don't wait to be told what to fix Comfortable juggling multiple priorities in a fast-paced environment Strong communicator with a confident and professional phone presence Tech-savvy and comfortable learning new software systems Solutions-driven — you bring ideas, not just problems Motivated by growth and continuous improvement Why This Role Matters You will directly impact: Sales performance Customer experience Operational efficiency Branch growth This is a highly collaborative role with real opportunity to grow as we continue expanding nationally. #salesarboristassistant Include shift schedule Not Included Include budgeted hours