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Robert Half is seeking a Background Verification Administrator to join the customer service team. This is a temporary remote position, however, to be eligible you must be located in Pacific Standard Time. The customer service team will partner closely with the Manager, Background Checks to solution customer service issues and continue to educate our branch partners on background check industry standards, processes and best practices. Background Verification Administrator Responsibilities Include

• Monitor and review BGC data via reporting, telephone calls, and CS inbox to identify areas of concern and work closely with field users to determine resolution or escalation as applicable
• Point of contact for internal and external clients on background check submission status, issues or questions related to regulatory compliance
• Leverage customer service reports to support all elements of background checks including development of new processes, training and program opportunities, improving field communication and improve service levels
• Document and maintain tasks specific to customer service, including processes and policies
• Create training for internal clients on operational, technical and compliance processes related to background checks
• Create and manage training content on internal sites on operational, technical and compliance processes related to background checks
• Facilitate training to all end users on RH process and various systems either one on one or on weekly, monthly training calls. Participate in training of new materials and processes
• Maintain customer relationships by responding to background check inquiries and research, document, track actions in case management software
• Participate as primary troubleshooter, proactively monitor and resolve system/vendor inquires or issues in a timely and professional manner
• Collaborate with other BGC Verification team members or corporate department teams to ensure service levels are being met for optimal user satisfaction, and adherence to best practices and government regulations
• Ensure that timely and accurate BGC processing meets or exceeds expected business needs and objectives
• Likely around 100 calls daily (inbound and outbound) and a mixture of emails as wellIf you are interested in this Background Verification Administrator position, please apply today!