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Building Consent Processing Coordinator E ngā iwi, e ngā karangatanga huri noa i te motu, tēnei te mihi atu ki a koutou katoa. He īnoi tēnei ki a koe. Tono mai ki tētahi tūnga ki te Kaunihera o Ōtautahi At Christchurch City Council, we're committed to delivering high-quality building consenting services that support a safe, resilient and thriving city. We're looking for a highly organised and customer-focused Building Consent Processing Coordinator to join our Building Consenting team. This is a pivotal coordination role that sits at the centre of our commercial processing operations, ensuring building consent applications are allocated efficiently, statutory timeframes are met, and customers receive a seamless experience throughout the consenting journey. Working closely with Team Leaders, Building Control Officers, external Building Consent Authorities, contractors and customers, you'll coordinate workflow allocation, monitor processing performance, manage team communications, support quality assurance activities, and provide valuable reporting and insights that help drive continuous improvement. No two days will be the same. You'll balance competing priorities, solve problems, coordinate multiple stakeholders, and help ensure our processing teams have the information and support they need to deliver excellent outcomes for our community. About the role | Ko te mahi nei Coordinating the allocation of building consent applications based on complexity, capacity and timeframes. Managing team communications, customer enquiries, and Requests for Information (RFI) coordination. Monitoring consent processing performance and statutory deadlines. Preparing performance, productivity and customer reporting. Supporting quality assurance and peer review processes. Coordinating continuous improvement initiatives and process enhancements. Building strong relationships with internal teams and other units in the council, industry professionals and customers. Ensuring all work aligns with Council policies, regulatory requirements and Building Consent Authority procedures. About you | Ko Koe Tēnei You'll be an organised and proactive coordinator who thrives in a fast-paced environment and enjoys bringing structure, clarity and efficiency to complex processes. You're someone who can build strong relationships across all levels, communicate confidently with a wide range of stakeholders, and maintain a strong focus on customer outcomes while managing competing priorities. Ideally, you'll bring: Experience in a coordination, administration, project support or regulatory environment. Strong organisational skills with the ability to manage multiple workflows and deadlines simultaneously. Exceptional communication and relationship management skills. Experience analysing information, preparing reports and monitoring performance measures.