Find & Apply For Estimator Jobs in New Bedford, Massachusetts

Product Technical Support Date posted: August 27, 2026

Pay:

$65,000-$90,000 per year

Location:

Imtra Corporation Headquarters, New Bedford, MA Job Type:

Full-time Company Overview Imtra Corporation is a 100% employee-owned business and a leading importer and manufacturer of high-quality equipment for the recreational and commercial marine, energy, and transportation markets. With over 70 years of experience, Imtra has built a strong reputation for exceptional product quality, sales support, and customer service. As an employee-owned company, every team member plays a direct role in our growth and success — and we take pride in a culture built on integrity, accountability, and teamwork. Position Summary We're seeking a detail-oriented, customer-focused professional to join our team, working closely with our Service Manager and Product Managers to deliver excellent service and technical support. This role calls for strong interpersonal communication, a knack for troubleshooting, and the ability to manage multiple projects from start to finish in a fast-paced, collaborative environment. Key Responsibilities Provide responsive, professional communication with customers — including boat builders, trade accounts, service agents, engineers, end users, and the Imtra sales team Troubleshoot product issues and provide technical guidance Evaluate and process warranty claims and returns Deliver a high level of service and product knowledge to ensure customer satisfaction Maintain effective relationships with internal departments, key customers, and international suppliers Organize and manage multiple projects simultaneously Demonstrate strong dedication to customer service and team collaboration Job Requirements Hands-on experience with DC, AC, and hydraulic equipment Advanced troubleshooting and problem-solving skills Strong technical aptitude for electro-mechanical systems Excellent verbal and written communication skills Ability to manage conflict diplomatically and reach successful outcomes Highly organized, with strong time management and attention to detail Proficiency with modern technology and business tools Team-oriented mindset with a focus on collective success Strong work ethic and ability to multitask Bachelor's degree or marine-related technical degree preferred Significant experience and familiarity with boating and marine systems Compensation & Benefits The pay range for this position is $65,000-$90,000 annually, depending on skills, experience, qualifications, and geographic location. Employees may also be eligible for performance-based bonuses or other variable compensation. Exact compensation is determined by individual experience, internal equity, and local market conditions. At Imtra, we take care of our employees and their families. As an employee-owned company, our benefits package supports your financial, professional, and personal well-being: Competitive, market-based salary Annual bonus program Employee Stock Ownership Plan (ESOP) Health, dental, and vision insurance with significant company contribution 401(k) with generous company match Company-funded life, AD&D, short-term, and long-term disability insurance Paid time off and company holidays Additional benefits, including wellness programs and tuition reimbursement Our Commitment to Inclusion Imtra values a diverse workforce and is committed to a culture of equality and inclusion that fosters dialogue, innovation, compassion, respect, and collaboration. All qualified applicants will receive consideration for employment regardless of race, ethnicity, age, religion, national origin, sex, sexual orientation, gender identity, veteran status, disability status, neurodiversity, or any other protected characteristic under federal, state, or local law.

Pay:

$65,000.00 - $90,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Retirement plan Tuition reimbursement Vision insurance

Work Location:

In person