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SUMMARY:

This position is responsible for coordinating the implementation of GAM's Direct services as approved by the Board of Directors.

Supervisor:

Board PresidentEmployer:

GAM Board Location:

1301 Colonial Ave, Norfolk 23517

Position:

Part time at 20-25 hours per week Pay rate: $20,000/year with 40 hours leave (paid time off)

Job Title:

Programs Manager Reports To:

President, Board of Directors Responsibilities and Tasks:

include the following. Other duties may be assigned. The Programs Manager is responsible for fulfilling GAM's mission, set by the Board, through overseeing the day to day operations.

Work Requirements:

• Open and close GAM office and be present at all times that it is open to the public: GAM office hours open to public: M
• F 10:00 a.m. to 2:00 p.m. In emergency situations when unable to be present or arrange for qualified temporary substitute, send text notification to Board President informing of GAM closure and expectedduration.
• Provide assistance to persons coming to GAM for services
• Provide initial and quarterly training for all volunteers.
• Oversee and assist volunteers
• Assist the Board in maintaining policies and procedures for direct services
• Maintain cleanliness and repair of GAM space
• Write checks for all direct services programs
• Keep bookkeeper and Treasurer informed of all financial transactions/checks written
• Assist Board with information and documents needed for grants and other program funding
• Coordinate and participate in Food Bank/Retail Rescue pick-ups. Timely submit accurate reports to Food Bank. Efficiently distribute food to accomplish maximum benefit for GAM member organizations and clients.
• Assist the Board with maintaining an interface with supporting congregations and private donors. This includes at least one in-person visit yearly.
• Report to the Board President and serve on sub-committees as needed
• Respond to Board members' requests in a timely manner
• Provide a program activity report to the Board President no later than the close of business on Mondays prior to Board meetings.
• Develop a collaborative process for the implementation of a centralized and coordinated process designed for program participant intake, assessment, and provision of referrals for housing and support services.
• Collect data on all services provided and assist in maintaining accurate records

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving-Identifies and resolves problems in a timely manner; gathers and analyzesinformation skillfully; develops alternative solutions; works well in group problemsolving situations; uses reason even when dealing with emotional topics.
• Interpersonal Skills
• Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interupting; keeps emotions under control;and remains open to others' ideas and tries new things.
• Customer Service-Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests forservice and assistance; and meets commitments.
• Oral Communication-Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; and participates in meetings.
• Written Communication-Writes clearly and informatively; edits work tor spelling and grammar;varies writing style to meet needs; presents numerical data effectively; and able to read and interpret written information.
• Teamwork-Balances team and individual responsibilities; exhibits objectivity and openness to Others' views; gives and welcomes feedback; contributes to building a positive teamspirit; puts success or team above own interests; is able to build morale and group commitments to goals and objectives; and supports everyone's efforts to succeed.
• Professionalism-Reacts well under pressure and can cope with stressful circumstances.
• Professional Development-Develops new programs in response to available funding
• Works independently with a commitment to serving persons coming to GAM; is a self-starter

QUALIFICATIONS 1.

Demonstrated ability to relate well to individuals of diverse gender identity, and ethnic, religious, and socioeconomic backgrounds and of varying abilities. 2. Criminal History Search within 30 days of employment. 3. Knowledge of Microsoft office software, and the ability to use various proprietary database management software.

EDUCATION and/or

EXPERIENCE

High School degree required. Three years relevant work experience in program management, social work and or similar employment.

LANGUAGE SKILLS

Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from the Board, clients, supporting congregations, and the general public.

Working Conditions:

This position is part time position and will require approximately 20 hours per week during regular office hours

Physical Demands:

Light physical effort required. Regularly required to sit for extended periods, stand, walk, reach, bend, life and perform computer key boarding. Ability and lift up to 10-20 pounds may be required.

FLSA Status:

non-exempt from the overtime and timekeeping provisions of the Fair Labor Standards Act.

Hours:

20 to 25 hours per week at direction of

Board President Pay:

$20,000.00 per year

Benefits:

Paid time off

Work Location:

In person