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Type:

full-time

Job Description:

Role:

Senior ServiceNow Technical Consultant Location:

Remote Duration:

Full Time Role Descriptions:

Must Have Technical/Functional Skills ServiceNow

ITSM / ITAM / ITOM / CSM

/ FSM and other ServiceNow modules Roles & Responsibilities Technical Competency

Experience as a Technical Lead
Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution
Understanding customer business requirements and convert to functional requirements
Responsible for reviewing requirements for accurate estimation
Experienced in leading at least a couple of Implementation projects in

ITSM / ITAM / ITOM / CSM / FSM

area and one complete Implementation lifecycle for ServiceNow

Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise
Review, and do proactive analyze and resolve application issues as needed
Mentor and share technical knowledge/guidance to team
Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
Should possess good knowledge in Agile/Scrum methodology Behavioral competency
Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management
Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
Excellent team management skills to manage the project team and members
Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives) Good to have
Experience in ServiceNow custom application design and development
Evaluate the tool stability and performance and provide recommendations
Knowledge on new servicenow modules ( HRSD, SecOps, GRC, SPM, Etc..)
Preferred to have ServiceNow Implementation Specialist certification
Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders Generic Managerial Skills, If any ServiceNow

CSA, CAD

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Senior Information Technology Service Management Consultant at Volto Consulting Senior Information Technology Service Management Consultant at Volto Consulting in Newport, Kentucky Posted in about 3 hours ago.

Type:

full-time

Role:

Senior ServiceNow Technical Consultant Location:

Remote Duration:

Full Time Role Descriptions:

Must Have Technical/Functional Skills ServiceNow

ITSM / ITAM / ITOM / CSM

/ FSM and other ServiceNow modules Roles & Responsibilities Technical Competency

Experience as a Technical Lead
Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution
Understanding customer business requirements and convert to functional requirements
Responsible for reviewing requirements for accurate estimation
Experienced in leading at least a couple of Implementation projects in

ITSM / ITAM / ITOM / CSM / FSM

area and one complete Implementation lifecycle for ServiceNow

Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise
Review, and do proactive analyze and resolve application issues as needed
Mentor and share technical knowledge/guidance to team
Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
Should possess good knowledge in Agile/Scrum methodology Behavioral competency
Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management
Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
Excellent team management skills to manage the project team and members
Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives) Good to have
Experience in ServiceNow custom application design and development
Evaluate the tool stability and performance and provide recommendations
Knowledge on new servicenow modules ( HRSD, SecOps, GRC, SPM, Etc..)
Preferred to have ServiceNow Implementation Specialist certification
Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders Generic Managerial Skills, If any ServiceNow

CSA, CAD

certifications Mandatory

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Senior Information Technology Service Management Consultant