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Major Responsibilities:

Guides, advises and acts as a resource regarding processes and issue resolution. Serves as a mentor to train and develop other Optimization analysts as needed. Acts as a subject matter expert of procedures and applications of sub-functional areas. Identifies, maps, measures, analyzes and improves clinical and operational processes, moderate to complex problems and requirements for assigned application(s). Performs current and future workflow analysis and maps out critical system processes using industry standards and best practices. Develops test plans, tests cases, and test scripts to validate performance of clinical/operational functions. Conducts effective unit, integration, and end-user acceptance testing through execution of the tests, tracking problem reports and documenting all final outcomes. Facilitates smooth software transitions and effective system utilization. Identifies and analyzes opportunities for developing application products and improving system processes, identifies potential issues, and implements changes to streamline workflows. In collaboration with information technology, translates user requirements into functional design specifications and reviews with users to ensure accuracy. Ensures accurate data maintenance and reviews the technological impact of operational requirements. Develops and maintains process documentation including current workflows, requirements, functional specifications, installation instructions, product test procedures, user manuals, procedures and troubleshooting guidelines. Completes change and quality control documentation using departmental standards. Reviews data integrity and audits reports to identify/resolve potential issues and analyzes opportunities for system process improvements and/or product development. Collaborates with Information Technology to ensure that system improvements are successfully implemented and monitored to improve efficiency. Performs complex data analysis to support data requirements and initiatives. Consults with Revenue Cycle leaders and other stakeholders to identify problems and resolutions related to equipment, applications, and functionality. Provides direction on complex application issues. Creates project timelines and develops plans to ensure projects are completed successfully within deadlines. May coordinate the activities of other members of the project team. Licensure, Registration, and/or

Certification Required:

Relevant Mid-Revenue Cycle or Epic certification.

Education Required:

Bachelor's degree or equivalent experience.

Experience Required:

6 years of healthcare experience or revenue cycle technology support for a large complex health care system.

Knowledge, Skills & Abilities Required:

Certification Addendum:

Team members will obtain within 1 year and maintain annual educational requirements for EPIC certification(s) as required by department. Experience in interface between application users, vendors and other technical experts, providing operational support for clinical systems, analyzing business and clinical processes, and providing user training/education. Advanced knowledge of managing applications and technical components of assigned applications including basic hardware, operating systems and database. Project management experience with ability to use project management software. Necessary analytical skills to make recommendations based on data analysis, and clinical user needs, assuring maximum productivity and continuous process improvement. Ability to balance multiple tasks, detail and results oriented, set appropriate priorities and accomplish assignments. Strong organizational, communication, problem and issue resolution skills. Ability to gather and organize data. Advanced computer skills including experience in using the Microsoft Office Suite or similar products and experience with large scale automated systems.

Physical Requirements and Working Conditions:

Exposed to normal office environment. Job may require travel, therefore, may be exposed to road and weather hazards. Must be able to lift up to 40 lbs. occasionally. Sits the majority of the workday, but also may lift, reach, and bend throughout the day. Operates all equipment necessary to perform the job.

Preferred Job Requirements:

Bachelor's degree or equivalent experience.

Epic certification:

Cogito 6 years of healthcare experience or revenue cycle technology support as data analyst for a large complex health care system Experience with application users, vendors and other technical experts, providing operational support for clinical systems, analyzing business and clinical processes, and providing user support. Necessary analytical skills to make sound recommendations based on data analysis, and clinical user needs, assuring maximum productivity, and continuous process improvement. Ability to balance multiple tasks, be detailed and results oriented, set appropriate priorities and accomplish assignments in a thorough and timely fashion. Strong organizational, problem and issue resolution skills. Ability to gather and organize data. Strong communication skills. Intermediate computer skills including experience in using the Microsoft Office Suite (Word, PowerPoint, Excel, Access) or similar products and experience with large scale automated systems. Adaptability to process changes and competing priorities. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. 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Revenue Cycle Optimization Analyst, Senior