Find & Apply For Buyer / Purchasing Agent Jobs in Evanston, Illinois

at Northwestern University in

Evanston, Illinois, United States Job Description Job Opening Id:

54318

Department:

E-Procurement Solutions Salary/Grade:

NEX/13 Target hiring range for this position will be between $24.01 - $29.24 per hour. Offered salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data.

Job Summary:

Procurement and Payment Services (PPS) serves as the centralized hub for all procurement and payment-related activities at Northwestern University. PPS is committed to delivering timely, accurate, and policy-compliant procure-to-pay financial services, while continually improving systems and processes to enhance efficiency and the overall user experience. This position will be part of a customer service unit within Service Delivery and Special Projects. Candidates will need to be well versed in all processes related to purchasing and payment, including Vendor File Management, Purchasing, Accounts Payable, Corporate Card, ePayment, eProcurement, travel, etc. All functions listed below are performed with a high degree of independence and must be performed with integrity. This position must maintain a close working relationship with all units within Procurement and Payment Services, other departments and schools, as well as the vendor community. •

Note:

Not all aspects of the job are covered by this job description.

Specific Responsibilities:

Customer Service:

Provide excellent customer service, over the phone, by email, and in person answering standard questions regarding status of requests, policies and procedures for processing transactions, and/or instructions for completing paperwork. This includes monitoring the email in boxes, answering the main phone number, sorting and distributing mail received, and interacting with walk in customers. Resend Purchase Orders upon request. Instruct and advise regarding options and appropriate courses of action and follow-up inquiries to ensure customer satisfaction. Complete other administrative and/or clerical activities such as filing, faxing, sorting, copying, organizing meetings, etc. Utilize customer service software tool to create tickets, close out completed tickets, assign tickets to other staff, and maintain list of FAQs.

Purchasing and payment:

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