Find & Apply For Chief Operating Officer Jobs in Kansas City, Missouri

Kansas City | Nationwide Search | Relocation Assistance Available We are conducting a nationwide search for an experienced law-firm operator to join our leadership team in Kansas City. We are particularly interested in candidates who have already helped lead and scale a plaintiff personal injury law firm. For the right candidate, we will provide relocation assistance.

Compensation:

$175,000-$250,000+ total compensation, depending on experience Kansas City Accident Injury Attorneys is looking for an experienced Chief Operating Officer to help lead our firm through its next stage of significant growth. We are not looking for an office manager with a bigger title. We are not looking for someone who wants to learn operations for the first time. We are looking for someone who has been there, done that. Our ideal candidate has already helped operate and scale a successful law firm or comparable professional-services organization and knows how to turn rapid growth into disciplined execution, accountability, strong systems, and an exceptional organization. We are a well-established plaintiff personal injury firm with approximately 30 team members, six attorneys, a strong leadership team, and rapidly increasing case volume. We have used EOS/Traction since 2020 and have substantial systems already in place. We aren't looking for someone to come in and start from zero. We need an experienced operator who can evaluate what we have, strengthen it, eliminate bottlenecks, develop our people, build what is missing, and help us scale without sacrificing the quality of our work or our culture.

WHAT YOU WILL OWN

The COO will work directly with the owner and leadership team and ultimately take primary operational responsibility for the business side of the firm.

That includes:

• Firm-wide operations and execution
• Organizational structure and accountability
• Leadership and management of non-attorney personnel
• Recruiting, hiring, onboarding and retention
• Performance management and scorecards
• Capacity planning as case volume and staffing grow
• Intake and case-support operations
• Cross-department workflow and communication
• Process improvement and documentation
• Technology implementation and optimization
• Financial and operational KPI visibility
• Vendor and resource management
• Leadership-team execution of strategic priorities
• EOS/Traction execution and accountability
• Identifying problems before they become crises
• Turning the owner's vision into consistent organizational execution The COO should steadily remove operational responsibility from the owner's desk, not by reducing the owner's visibility, but by creating an organization in which the right people own the right outcomes and execution happens without constant intervention.

WHO WE ARE LOOKING FOR

We want a genuine operator. Someone who can walk into a growing organization, understand it quickly, earn the confidence of the team, identify what matters most, establish priorities and make things happen.

The strongest candidates will have:

• Significant senior operational leadership experience
• Demonstrated experience scaling an organization through rapid growth
• Plaintiff Personal Injury Law-firm operational experience strongly preferred
• Plaintiff personal injury experience highly preferred
• Experience managing managers and developing leaders
• Strong command of KPIs, scorecards and operational data
• Proven recruiting and organizational-development ability
• Experience creating and improving systems and processes
• Excellent communication skills
• High emotional intelligence combined with high accountability
• Comfort working directly with an entrepreneurial owner
• The confidence to challenge assumptions respectfully when necessary
• The ability to move rapidly without creating unnecessary bureaucracy
• Experience with EOS/Traction is a significant plus A law degree is not required.

Operational leadership ability is.

THIS ROLE IS PROBABLY NOT FOR YOU IF

You need someone else to identify every problem before you solve it. You are primarily an administrator rather than a leader. You are uncomfortable holding talented people accountable. You create process for the sake of process. You need months to begin making an impact. Or you have never helped an organization navigate meaningful growth.

WHY THIS OPPORTUNITY IS DIFFERENT

This isn't a turnaround. It's the opposite. The firm is growing rapidly, and we are investing ahead of that growth so our operational infrastructure, leadership and client experience become stronger as we get bigger.

Our cultural commitment is simple:

Extreme Client Delight. Extreme Employee Delight. We believe exceptional results for clients and an exceptional workplace reinforce each other.

Our operating philosophy is:

Vision → Responsiveness → Execution → Results. We want a COO who understands that vision matters, but execution is what turns vision into reality.

LOCATION

Kansas City metropolitan area. Our firm operates in a hybrid environment, but this is a hands-on executive leadership position. Candidates should live in or be willing to relocate to the Kansas City area and be regularly present with the team.

COMPENSATION

Expected total compensation is $175,000-$250,000+, depending upon experience, demonstrated operating ability and fit. For an exceptional candidate with directly relevant experience scaling a plaintiff personal injury law firm, we are prepared to be competitive.

HOW TO APPLY

Please submit your résumé along with a short response to these three questions: 1. What is the largest organization or law firm whose operations you have helped lead, and what did you personally own? 2. Tell us about a period of rapid growth you helped manage. What broke, what did you change, and what measurable improvement resulted? 3. If you joined a rapidly growing 30 person plaintiff personal injury firm, what would you want to understand during your first 30 days? We are looking for specific examples and results, not general management philosophy.

Pay:

$175,000.00 - $250,000.00 per year

Work Location:

In person