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Chief Operating Officer Humane Society Of Summit County - 2.9 Akron, OH Job Details Full-time 5 hours ago Qualifications Volunteer support Staff performance monitoring Managing pet care teams Staff supervision Strategic goal setting Strategic management Establishing local partnerships in a community engagement role Program design Volunteer management Regulatory compliance Operations coordination planning Client relationship development Volunteer training Volunteer coordination program management Staff training Collaborating with law enforcement agencies Relationship management Pet care facilities Animal welfare Volunteer coordination Operational excellence initiatives Community advocacy Capacity planning Local ordinances Implementation of strategic initiatives Senior level Volunteer recruitment Legal compliance Staffing management Senior leadership

Full Job Description Summary:

Responsible for providing strategic and operational leadership for the Humane Society of Summit County's shelter operations, animal care, humane investigations, and community engagement programs. Reporting directly to the President/CEO, the Chief Operating Officer (COO) plans, directs, implements, and evaluates organizational operations to ensure high-quality animal care, exceptional client experiences, operational excellence, regulatory compliance, and alignment with the organization's mission, strategic goals, and values.

Essential Functions:

1. Translates strategic vision into actionable goals by aligning staffing structures, operational processes, and measurable outcomes across all assigned departments. 2. Establish key metrics to track operations impact, case resolution, community impact, and incorporate them into staff performance management. 3. Effectively designs, directs and supervises a large staff structure to ensure responsibilities are performed in accordance with organizational mission & policies, state laws, local ordinances and national best practices in animal welfare. 4. Cultivate regional partnerships with local law enforcement, government officials, municipal and private shelters, and veterinary networks. 5. Design systems and structures to optimize intake pathways, accelerate animal rehabilitation, and placement. Design and implement processes to manage population capacity metrics dynamically to balance resources with intake volume. 6. Align staff, volunteers, and processes to reinforce adoption, enrichment, foster and transfer flow of all animals in an engaging, positive and empathetic environment. 7. Directs staff in developing and implementing volunteer recruitment, retention, training, and deployment strategies to support safety-net services, pet food pantries, and community education programs, including responsible pet ownership, spay/neuter awareness, and bite prevention. 8. Ensure compliance with county, state and federal laws regarding animal cruelty, neglect, and public safety through oversight of humane investigation field operations, animal control agreements, and law enforcement teams. 9. Represent the organization at public forums, press events, and regional community advocacy activity as appropriate. 10. Assists the CEO with program development, relationship management, community awareness and integration, and developing animal control relationships that reflect humane animal welfare values. 11. Other duties as directed by the President/CEO. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.