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BID - Tulsa Bruckner's Truck & Equipment - 3.7 Tulsa, OK Job Details Full-time 12 hours ago Qualifications Customer communication Bachelor's degree Customer engagement Individual consumer customer service Managing projects Full Job Description

JOB SUMMARY

The participant will undertake a year-long rotational program designed to promote a comprehensive understanding of our truck dealership operations. In this role participants in the Industry Development program will actively engage with the Parts, Service, and Sales departments. The program provides an opportunity to aid in everyday operations, offer customer support, participate in leadership activities, and spearhead at least one department-specific project. There will be exposure to standard dealership operations with peer support, participation in industry experiences, and empowerment to take on new assignments. During this rotation participants will be mentored by department managers and dealership General Manager. Throughout the program participants gain knowledge though the experience of learning dealership operations. These experiences include customer interactions on the service desk and parts counter, truck and parts inventory control, truck and equipment sales, financing, and business office operations. This program aims to develop leadership capabilities by exposing the participant to practical experiences in a dynamic truck dealership environment over a 12-month period.

ESSENTIAL POSITION FUNCTIONS AND PRINCIPAL ACCOUNTABILITIES

Planning Assist in the planning and execution of one or more department-specific projects, under the guidance of senior managers, including setting goals, identifying necessary resources, and establishing timelines. Develop a roadmap for transitioning through the various departments in the dealership to ensure a comprehensive understanding of each department's functions. Assist in the strategic planning of inventory control, ensuring that parts and vehicles are adequately stocked according to projected sales. Help in planning marketing and promotional activities in collaboration with the Sales team to boost vehicle sales and services. Participate in the financial planning process for the dealership, including helping to set budgets and sales targets. Participate in Safety Committee meetings, assisting in the development of safety protocols and emergency response plans for the dealership. Operations Assist in daily operational tasks within the Parts, Service, and Sales departments, following established policies and procedures. Engage in customer service activities, such as addressing customer inquiries, resolving issues, and fostering strong customer relationships. Contribute to inventory management and control operations, tracking parts and vehicle stocks, and maintaining appropriate records. Participate in the sales process for trucks and equipment, including assisting customers, conducting demonstrations, and facilitating vehicle financing. Collaborate with the Service team to ensure timely and efficient service and maintenance of vehicles. Help manage logistics operations, including arranging for the transport of vehicles to and from the dealership. Serve as a member of the dealership's Safety Committee, actively contributing to discussions, policy developments, and implementation of safety measures. Ensure compliance with established safety protocols in all dealership departments, providing guidance and clarification when needed. Perform other related duties as required or assigned. Reporting Compile and present regular reports on department-specific projects, including the status of the project, any challenges faced, and steps taken to overcome them. Contribute to the preparation of financial reports, including sales revenue, operational costs, and budget usage. Assist in the creation of inventory reports, detailing current stocks of parts and vehicles, and predicting future inventory needs based on sales trends. Participate in the compilation of customer service reports, capturing customer interactions, satisfaction levels, and areas for improvement. Help in preparing monthly, quarterly, and annual sales reports, detailing the number of vehicles and parts sold, identifying trends, and making recommendations for future sales strategies. Assist in the development of detailed incident reports in the event of safety incidents or violations, including a thorough analysis of the incident, its cause, and proposed preventative measures for the future.

POSITION REQUIREMENTS

Education & Experience Currently enrolled in, or a recent graduate of a four-year undergraduate program from an accredited college, preferably in Business, Management, Logistics, or a related field. Demonstrated strong organizational skills and the ability to multitask across different roles and responsibilities. Proven ability to work effectively as part of a team, and a track record of successful interactions with peers, clients, and management. Exhibits a customer-focused mindset, with a commitment to providing exceptional service and support. Possesses strong verbal and written communication skills, capable of conveying ideas and information clearly and effectively. Has a proven track record of delivering academic team projects successfully and on time, demonstrating project management skills. Aspires to build a career in supply chain, distribution, sales, or dealership operations and is prepared to commit to a full-time, year-long rotational program. Prior experience or coursework in the dealership, automotive or sales field will be advantageous. Competencies Learning on the

Fly:

As a program participant you will be exposed to a variety of departments and tasks, the ability to quickly learn and adapt is crucial. This will ensure effectively engagement in the role and the ability to gain a comprehensive understanding of dealership operations.

Action Oriented:

This role involves a significant amount of hands-on work across different departments. An action-oriented mindset allows for proactive engagement with tasks, fostering an environment of productivity and efficiency.

Customer Focus:

A strong focus on customer service is essential as it is at the heart of the dealership business. The ability to meet and exceed customer expectations lays the groundwork for successful sales and service operations.

Organizational Agility:

Understanding the formal and informal structures within the organization will help in navigating the role more effectively. This competency is key to understanding the broader organizational context and to effectively interact with different departments. Drive for

Results:

As a future leader, having a strong drive for results is crucial. It not only contributes to personal and team success but also models the high-performance standards expected in a leadership role. Travel This position requires occasional travel.

MEASURES

Living Bruckner's Core Values Achieving department and individual goals

Leadership Development:

Demonstrate the growth of leadership skills, evidenced by effective teamwork, project management, and problem-solving. An increased capacity to lead, motivate, and manage team members will be crucial.

Project Implementation:

Successful planning and execution of department-specific projects within the set timeframe, demonstrating leadership, strategic planning, and goal-setting abilities.

Operational Efficiency:

Increase in efficiency in daily operational tasks and improvement in customer service, sales, or inventory management.

Safety Compliance and Improvement:

Active and effective leadership in the Safety Committee, leading to enhanced safety protocols, fewer safety incidents, and increased staff participation in safety compliance and training. Completing tasks assigned by the General Manager

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The employee is occasionally exposed to a variety of extreme conditions. The noise level in the work environment can be extremes of quiet environments, sudden bursts of high decibel noise, or long-lasting noise of all decibels.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to speak and listen. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, twisting, laying and climbing all day. The employee must frequently lift and/or move items of 25 pounds to the shoulders and at least 50 pounds to the waist. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Bruckner's Truck & Equipment is an equal opportunity employer (Minority/Female/Disabled/Veteran).

ACCESSIBILITY NOTICE

If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: or call (866) 348-MACK.