Find & Apply For Chief Operating Officer Jobs in Hampton, Virginia

Job Summary:

The Vice President of Operations (VPO) is the senior operational leader responsible for translating the vision and strategic direction of the company into consistent, measurable, and compliant day-to-day execution. This is a hands-on leadership position . The VPO is expected to maintain direct visibility into operations, identify problems before they escalate, develop solutions, establish accountability, and ensure that organizational priorities are carried through to completion. The VPO serves as the primary operational bridge between the Chief Executive Officer and the organization's clinical, administrative, financial, compliance, and program functions. The Vice President of Operations is expected to own operational execution .

This means the VPO must:

Maintain active knowledge of what is occurring throughout the organization. Identify operational risks and performance issues before they become major problems. Regularly engage directly with managers and frontline operations. Verify that assigned work is actually completed. Hold department leaders accountable for measurable results. Develop corrective action plans when performance expectations are not achieved. Remove operational barriers affecting staff or service delivery. Escalate significant financial, regulatory, clinical, or organizational risks to the CEO. Present solutions—not simply problems—to executive leadership. Establish systems that prevent recurring operational problems. Follow issues through resolution rather than assuming delegation equals completion. Duties 1.

Daily Operational Leadership:

Direct and oversee the daily operations of the agency. 2.

Clinical Operations Oversight:

The Clinical Director reports directly to the Vice President of Operations.

The VPO will:

Provide administrative and operational supervision of the Clinical Director. Establish operational expectations and performance metrics for clinical leadership. Monitor clinical department productivity, documentation completion, staffing, utilization, service delivery, and quality indicators. Ensure clinical programs operate according to organizational policies, contractual requirements, payer requirements, and applicable regulatory standards. Work with the Clinical Director to resolve clinical-operational barriers. Ensure clinical leadership maintains appropriate supervision and quality-assurance processes. Review trends involving documentation deficiencies, incidents, complaints, missed services, authorization issues, and other clinical-operational concerns. Ensure corrective action plans are developed and completed when deficiencies are identified. The VPO does not replace the professional judgment, licensure responsibilities, or clinical authority of appropriately licensed clinical professionals. 3. Performance Management & Accountability The VPO will establish a performance-driven management structure throughout the agency.

Responsibilities include:

Establish departmental KPIs. Develop operational dashboards and scorecards. Conduct weekly performance reviews with department leaders. Monitor productivity against established expectations. Identify departments or individuals falling below performance standards. Require corrective action plans when necessary. Establish deadlines and responsible parties for identified deficiencies. Track corrective actions through completion. Report significant performance concerns to the CEO. Department leaders should leave VPO meetings knowing: What must be done. Who owns it. When it is due. How success will be measured. 4. Regulatory & Compliance Operations Maintain working knowledge of behavioral health regulatory and payer requirements affecting organizational operations. Partner with clinical and compliance leadership to maintain readiness for regulatory reviews, audits, licensing activities, accreditation activities, and payer reviews. Ensure operational practices align with organizational policies and regulatory requirements. Monitor corrective action plans resulting from audits, incidents, complaints, internal reviews, or regulatory findings. Maintain systems for tracking licenses, credentials, required training, policies, documentation standards, and other compliance requirements. Immediately escalate significant compliance or patient-safety risks to appropriate executive and clinical leadership. 5. Revenue Cycle & Financial Operations Maintain operational oversight of billing and revenue-cycle performance. Monitor claims submission, denials, aging accounts receivable, authorizations, credentialing barriers, collections, and reimbursement trends. Work with billing leadership to identify and correct revenue-cycle problems. Review operational KPIs that affect revenue. Identify revenue leakage caused by documentation, authorization, credentialing, staffing, or workflow deficiencies. Participate in budgeting and financial planning with executive leadership. Monitor departmental spending against approved budgets. Recommend operational changes that improve financial sustainability. Maintain operational visibility across programs, departments, locations, and service lines. Conduct regular operational rounds and leadership check-ins. Identify workflow breakdowns, staffing issues, service-delivery problems, documentation concerns, and administrative barriers. Establish clear owners and deadlines for corrective actions. Follow up on unresolved operational issues until completion. Ensure policies and procedures are being followed in actual practice—not merely maintained in manuals. Standardize workflows across departments and programs. Continuously evaluate operations for opportunities to improve efficiency, quality, productivity, and accountability.

Experience:

Education Bachelor's degree required in Healthcare Administration, Business Administration, Behavioral Health Administration, Public Health, Organizational Leadership, or related field. Master's degree preferred. Relevant advanced operational leadership experience may be considered where appropriate. Experience Minimum of 7 years of progressively responsible healthcare or behavioral healthcare operations experience , with at least 3 years in a senior leadership capacity . Strong preference will be given to candidates with experience overseeing multiple behavioral healthcare programs, locations, or service lines.

Candidate should demonstrate experience with:

Behavioral healthcare operations Clinical program operations Healthcare compliance Medicaid and managed care environments Revenue-cycle management Billing operations Credentialing Prior authorizations Healthcare staffing Performance management Quality assurance Policy implementation Regulatory readiness Budget management KPI development Process improvement Organizational growth Proven experience in senior leadership roles with a focus on operations management within a complex organization. Demonstrated success in leading operational excellence initiatives and large-scale organizational change management projects. Extensive background in business development management and strategic planning to drive growth initiatives. Strong financial management skills including budgeting, forecasting, profit and loss analysis, and operational analysis. Supervising experience with a track record of managing diverse teams at the executive level. Expertise in process improvement methodologies such as Lean or Six Sigma is highly desirable. Excellent verbal communication skills tailored for engaging with C-suite executives and stakeholders at all levels. Experience managing operational projects from inception through execution while maintaining focus on strategic objectives. Ability to lead change management efforts effectively across large organizations while fostering a culture of innovation and continuous improvement. Join us in shaping the future of our organization by leveraging your leadership expertise to enhance operational performance!

Pay:

$85,000.00 - $90,000.00 per year

Benefits:

Health insurance Paid time off Retirement plan

Education:

Bachelor's (Required)

Experience:

Healthcare or Behavioral Healthcare Operations:

7 years (Preferred) Senior leadership: 3 years (Preferred)

Budgeting:

1 year (Preferred)

KPI Implementing:

1 year (Preferred)

Work Location:

In person