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Corporate Development Analyst / Manager
Clifton, NJ

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Renew You Medspa

Office Manager at Wellness Medspa

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Job Description

Office Manager at Wellness Medspa Renew You Medspa Clifton, NJ Job Details Full-time $24 - $28 an hour 20 hours ago Qualifications Spanish Customer communication Teamwork Interpersonal skills Medical software Spreadsheets Medical records Attention to detail CRM system proficiency Full Job Description We are a newly opened medical weight-loss and MedSpa clinic looking for a dependable, detail-oriented Assistant Manager to help run day-to-day operations and grow our patient base. As a new clinic, strong sales skills and a real drive to promote the business are central to this role. This is a hands-on position at the center of patient care, medication ordering and labeling, sales and lead conversion, and team support. You will be one of the people patients rely on to keep their medication on track, one of the people the team relies on to keep the week running smoothly, and a key voice in getting the word out about the clinic. We are hiring with growth in mind. The Assistant Manager will start by mastering the clinic's core weekly workflow and, over time, take on greater ownership and expand into adjacent services the clinic offers and plans to offer, including MedSpa and body-contouring services, additional wellness and supplement lines, and new patient programs. This is a role for someone who wants to grow with the clinic. What You'll Do The Assistant Manager's week follows a predictable rhythm built around patient communication, medication readiness, and sales follow-up.
Core responsibilities include:
Sales, Business Promotion & Lead Conversion Actively promote the clinic to build awareness and a steady flow of new patients through community outreach, local business partnerships, events, and referral programs. Support marketing and social media efforts, including promotions, new service launches, and patient success stories (with patient consent). Track where new leads come from and share what's working so the team can focus its marketing efforts. Call and follow up with leads in CRMs, explaining the program and working to book consultations, prioritizing same-day appointments, which convert best. Keep the CRMs clean and accurate: move leads into the correct opportunity stage (booked, no-show, canceled, came in but didn't purchase, enrolled/purchased) and ensure completed sales are marked "Won" and tagged as "Current Patient." Audit each salesperson's weekly work, verifying tags, stages, notes, and documentation are correct, and following up on anything missing. Review sales charges against CRM records and resolve any discrepancies. Patient Communication & Medication Reorders Serve as the primary point of contact for incoming patient messages throughout the day, answering questions about dosing, timing, pickup, and payment, and keeping conversations from falling through the cracks. Run the weekly medication reorder text campaign to current patients, monitoring and responding to the steady stream of replies it generates. Move patients into their next medication cycle on the order spreadsheet, entering each order accurately with careful attention to dosage, payment status, and package tracking. Follow up on outstanding orders, payments, and scheduling so nothing stalls before a medication order can move forward. Order Processing & Charges Process patient charges, confirming the correct amount is billed and each order is properly documented. Identify patients who need to be charged or whose package usage needs updating before an order is placed. Medication Labeling & Quality Control Prepare labels for roughly 20-30 patients' medications on labeling days, verifying every detail against the patient spreadsheet and CRM notes, including patient name, prescribing doctor, medication, dose/strength, lot number, and expiration date. Cross-check each label to ensure the right medication is assigned to the right patient with the right prescription information. Update medication status in the CRM from "Waiting Label" to "Ready" so the team knows each order is prepared for pickup. Prepare and schedule pickup messages in advance using a scheduled-messaging tool, timed to when each patient's order will be ready. Team Support & Clinic Operations Support the team throughout the day by answering questions, troubleshooting patient, order, and scheduling situations, and stepping in to assist with medication pickups and body-contouring appointments as needed. Help keep a busy appointment schedule moving on high-volume clinic days (including Saturdays), staying flexible and prioritizing immediate patient needs. Review the weekly staff schedule, confirm coverage, and help resolve scheduling issues. Recurring & As-Needed Responsibilities Manage office inventory and place supply orders (e.g., gloves, syringes, alcohol wipes, pickup bags, supplements) when stock runs low. Review medication and B12 inventory and place reorders as needed. Manage missed payment-plan payments on a bi-weekly basis, maintaining a running list, processing claims, and following up with patients to ensure no medication is sent to accounts that haven't paid. Participate in the monthly MedSpa sales review with the MedSpa lead. Growth & Advancement This role is designed to expand. As the Assistant Manager becomes fluent in the core workflow, they will be expected and supported to grow into adjacent services the clinic offers and continues to add.
Over time that may include:
Taking greater ownership of MedSpa and body-contouring services, from patient consultations to service delivery and follow-up. Expanding into additional wellness, supplement, and aesthetic offerings as the clinic's service lines grow. Helping launch and refine new patient programs and services, contributing to how they're rolled out and improved. Developing into a broader leadership role with increasing responsibility for operations, staff, and revenue as the clinic expands. We're looking for someone who sees this role as a path and is eager to learn new services, take on more, and grow alongside the business. What We're Looking For Required Exceptional organization and attention to detail. This role depends on accurate dosages, charges, labels, and CRM records. Proven sales ability and genuine comfort promoting a business. As a new clinic, we need someone who can confidently sell our programs, convert leads, and help build our reputation in the community. Strong, warm communication skills, both written (patient texts) and verbal (lead and patient calls). Comfort juggling many moving parts at once, since patient messages, orders, labeling, and sales follow-up often happen in parallel. A patient-first, service-minded attitude and the reliability to follow through on every open item. Comfort learning and working in software systems (CRM, spreadsheets, SMS tools) and picking up new tools quickly. Availability to work Saturdays, the clinic's highest-volume day. Preferred Prior experience in a medical office, MedSpa, weight-loss, or wellness clinic setting. Experience with sales, lead conversion, or patient follow-up. Experience helping launch or grow a new business, clinic, or location. Familiarity with medication ordering, labeling, or pharmacy-adjacent workflows. Spanish speaker preferred. Why Join Us As one of the first members of our team, you'll help build our patient base from the ground up and shape how the clinic grows. You'll be at the heart of how patients experience our care, work closely with a collaborative team, build real relationships with patients, and have a genuine runway to take on more as we expand into new services.
Pay:
$24.00 - $28.00 per hour Expected hours: 40.0 per week
Work Location:
In person