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Transfer Center Specialist - Medical Administration Dispatch Palo Alto, CA - Onsite You are a Medical Communication Specialist who will coordinate emergent, urgent, and elective patient transfers and transports into and out of the Hospital. This role serves as a critical communication link among referring facilities, physicians, nurses, transport teams, pilots, and hospital departments while coordinating patient placement, acuity, transportation, documentation, and dispatch. The Specialist also operates advanced communication, mapping, weather, and database systems and supports staff training and operational procedures.

This position pays:

$45 to $50 per hour What you will be doing: Conduct telephone intake and coordinate patient transfer requests from hospitals, clinics, and healthcare facilities. Establish teleconferences among referring physicians, receiving physicians, nurses, transport teams, and appropriate hospital staff. Coordinate patient placement, receiving services, transport mode, and dispatch based on patient acuity. Operate multi-line telephones, two-way radio systems, databases, mapping systems, and emergency medical dispatch equipment. Dispatch Life Flight and ground medical transport and monitor transport missions, flight-following systems, weather, radar, and satellite information. Serve as the primary communication liaison among transport crews, medical teams, referring facilities, pilots, and physicians. Review and communicate patient clinical information, medical status, acuity, and care requirements to receiving teams. Maintain accurate records, referral databases, electronic medical records, transfer documentation, and reports. Ensure compliance with EMTALA requirements and established transfer and transport procedures. Coordinate with Patient Placement, physicians, Social Work, Case Management, and external agencies as needed. Support staff training, development presentations, committees, and operational procedures.

What you bring:

High school diploma or GED required. At least 2 years of progressively responsible, directly related experience. Knowledge of medical terminology and EMTALA regulations. Advanced understanding of radio communications and emergency medical dispatch procedures. Ability to accurately communicate patient medical status and care information to clinical teams. Strong judgment, composure, and prioritization skills in high-pressure, fast-paced environments. Excellent verbal and written communication skills with the ability to maintain confidentiality. Ability to manage multiple complex tasks while meeting time-sensitive deadlines. Knowledge of Medi-Cal, Medicare, CCS, third-party payer, and private insurance requirements preferred. To learn more about the workplace culture and the position, please apply! For over 50 years, Nelson Connects has empowered employers and job seekers to achieve their unique versions of success. Our commitment to excellence, integrity, compassion, and innovation has made us a trusted partner in connecting jobs, people, and communities. The remarkably talented and dedicated people of Nelson Connects are building on the rich history of this company to define the future of our industry, and we can't wait to work with you. We are Nelson Connects, and our purpose is your success. #INDfarc #LI-RC1