Find & Apply For Dispatcher Jobs in Miramar Beach, Florida

Destin Dreamers, a local luxury vacation rental company, is hiring a dependable, personable, and highly organized Reservations & Dispatch Coordinator to support guests and coordinate daily service requests for our luxury vacation rental properties. A major part of this position is communicating directly with guests. You will speak with prospective guests who are considering booking one of our properties, as well as current guests who need assistance during their stay. You will answer calls and messages, assist with reservations, coordinate maintenance and housekeeping requests, track open issues, and make sure problems are followed through to resolution. The ideal candidate enjoys talking with people, communicates clearly, remains calm under pressure, takes ownership of problems, and can manage multiple priorities at once. You will be backed by a team of several assistants. Sales is part of the roll as you seek to talk to guests so they book or rebook. Must enjoy talking to guests. Responsibilities Answer guest phone calls, texts, emails, and reservation inquiries. Speak with prospective guests and help them select and book the right property. Assist with new bookings, reservation changes, extensions, cancellations, and property questions. Explain property amenities, check-in instructions, company policies, and local information. Respond promptly and professionally to guest questions and concerns. Listen carefully to guest issues and gather the information needed to resolve them. Dispatch maintenance, housekeeping, inspection, and guest-service requests. Determine whether an issue is urgent or can be scheduled. Assign tasks to the appropriate team member or vendor. Provide clear instructions and complete property and guest information. Track open tasks and service requests until they are completed. Follow up with guests to confirm their issue has been resolved. Keep guests informed when a resolution takes time. Escalate emergencies, safety concerns, property damage, and unresolved issues to management. Document guest communication and service requests accurately. Coordinate with operations, housekeeping, maintenance, vendors, and management. Sell over the phone. Work on misc projects. Qualifications Strong written and verbal communication skills. Friendly, confident, and comfortable speaking with guests by phone. Excellent organization and attention to detail. Ability to manage multiple calls, messages, reservations, and service requests. Calm and professional when handling upset guests or urgent situations. Strong problem-solving skills and sound judgment. Strong follow-through and personal accountability. Comfortable using computers, phones, texting platforms, reservation systems, and scheduling software. Ability to learn new systems, policies, and property information quickly. Reliable attendance and punctuality. Previous experience in customer service, hospitality, reservations, dispatch, hotels, vacation rentals, or property management is preferred. Experience with Breezeway, Akia, and Streamline is a bonus, but not required. Experience in Vacation rentals is prefered. Schedule Requirements Full-time position with many Saturdays. Once a month Sunday rotation. Holiday availability may be required. One week a month evening on call. 8:30-5:00 What Success Looks Like Prospective guests receive helpful information and confident booking assistance. Current guests receive fast, professional communication. Guest concerns are handled calmly and respectfully. Urgent issues are dispatched immediately. Routine requests are assigned and scheduled correctly. No request is forgotten or left without follow-up. Team members receive complete and accurate information. Problems are followed through until they are resolved. Guests remain informed throughout the process. Conversations and service requests are documented accurately. Benefits Paid time off. Access to Health, Vision, and Dental insurance. Telehealth Holiday Pay Great culture! Commissions earned on booked reservations and upgrades. Hybrid role is a possibility with the right candidate. Destin Dreamers is an equal opportunity employer. About Destin Dreamers Destin Dreamers is a locally owned and operated luxury vacation rental management company serving Destin and Miramar Beach. We manage a growing portfolio of high-quality vacation homes and help create memorable experiences for thousands of guests who visit our area each year. We are known for responsive service, attention to detail, well-maintained properties, and a team that genuinely cares about our guests, homeowners, and one another. Our goal is not simply to manage reservations and properties. We want every guest to feel welcomed, every homeowner to have peace of mind, and every team member to be proud of the work we do. Why Work at Destin Dreamers? At Destin Dreamers, your work matters. Every phone call you answer, reservation you assist with, and issue you help resolve directly affects someone's vacation and the success of our company. We are a growing local company where strong employees have opportunities to learn, take on greater responsibility, and build a career. We value people who take ownership, communicate clearly, solve problems, and follow through on their commitments. Our team works together across reservations, guest services, housekeeping, maintenance, inspections, and operations. You will not be treated like a number. You will be part of a team that supports one another, celebrates wins, learns from mistakes, and continually works to improve. What You Can Expect Meaningful work that directly impacts guests and homeowners. A supportive, team-oriented working environment. Opportunities to learn and grow as the company expands. Clear expectations and the ability to take ownership of your role. A company that values integrity, responsiveness, relationships, and continuous improvement. The opportunity to work with beautiful vacation properties in Destin and Miramar Beach. We are looking for people who care about doing excellent work, helping others, and being part of something that is growing. Our sisters companies include Causeway Coffee & Elevated Laundry.

Pay:

$23.00 - $26.00 per hour

Benefits:

Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Application Question(s): Are you comfortable speaking with both prospective guests who want to book and current guests who may be upset about an issue? How many years of customer service, hospitality, reservations, dispatch, or property-management experience do you have? Describe a time you handled an upset customer. What did you do, and what was the outcome? What appeals to you about this? When would you be able to start? Did your review Destindreamers.com and also our sister company Causewaycoffeedestin.com We are a drug free workplace with everyone undergoing a background check. Are you ok with this? Ability to

Commute:

Miramar Beach, FL 32550 (Preferred) Ability to

Relocate:

Miramar Beach, FL 32550: Relocate before starting work (Preferred)

Work Location:

Hybrid remote in Miramar Beach, FL 32550