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Now viewing: Service Dispatcher
CH
Cape Heating-AC-Electric
Service Dispatcher
Job Description
Job Summary We are seeking a Dispatcher to join our expanding team. In this vital role, you will coordinate and optimize daily schedules for the HVAC Service & Maintenance teams. Your proactive communication skills, combined with your ability to multitask and see the schedule as a puzzle to solve every day will make you a success in this role. Must be comfortable working in a fast-paced environment with changing priorities. Responsibilities Manage scheduling and dispatching of HVAC Service & Maintenance teams to ensure we are meeting customer needs as efficiently as possible. Schedule all customer appointments with a keen eye toward quality and efficiency Manage the membership program and scheduling off maintenance appointments for plan members. Coordinate with customer service team on scheduling, technicians on timing, Service Manager on parts order & delivery, etc. Utilize GPS and GIS technologies to monitor vehicle locations and troubleshoot logistical issues in real-time. Maintain accurate data entry records in Service Titan related to customer return visits needed, holes to fill in the schedule each day, etc. Collaborate with multiple areas across the company to ensure that we are meeting customer needs in balance with company & staff needs. Qualifications Proven experience in management, scheduling or dispatching roles with strong communication skills. Familiarity with scheduling software, such as Service Titan and GPS systems. Experience working in a customer service focused industry that is fast-paced. Proficiency in data entry, typing accuracy, multi-line phone systems, and communication skills. Strong organizational skills with the ability to prioritize tasks efficiently in a fast-paced environment. Excellent phone etiquette and professional communication skills to liaise confidently with technicians, customers, vendors, and internal teams. Join us as a Scheduling Dispatcher where your expertise will keep our team working smoothly and our customers happy! Cape Heating-AC-Electric has been serving Cape Cod & the South Shore for 10+ years. We are locally owned and operated with a focus on education and excellent customer service, we provide many opportunities for growth in a friendly team environment. Apply today to see if we may be the right fit for your next career move!