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Service Dispatch Coordinator

ArchKey SolutionsService Dispatch Coordinator Service Dispatch Coordinator Location:

Clinton, MD, United States Job Type:

Full-Time Department:

Service Share:

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SERVICE DISPATCH COORDINATOR

This position is based out of our Clinton, MD office. About ArchKey ArchKey is one of the nations largest privately held specialty trade installation and integrated facility service companies. We are a leader in designing, building and maintaining electrical, technologies and specialty systems. Were the POWER behind making the improbable possible. Were electrifying the nation, energizing the future and bringing communities to life like never before. What we do today shapes the vision of tomorrow. Our work impacts lives long after the building is done. This means we are committed to building in ways that are not just technologically advanced, but sustainable, scalable and equitable by all. Were not just energizing infrastructure, were energizing careers, communities, and the future. Made up of the brightest minds in the industry, our team is our greatest asset, bringing knowledge, skills, and experience to every project. This is more than a call to join us, its an invitation to be part of a visionary journey, to grow with us as we scale. About the Position The Service Dispatch Coordinator is responsible for coordinating the delivery of onsite and remote service activities from initial demand creation through delivery and close-out in alignment with all Company policies, procedures, key objectives, and regulations. Schedules and dispatches resources to ensure customer expectations and commitments are met for all services. Works closely with Account Managers, Field Leaders, and Field Technicians. Our Ideal Candidate

• Can flex and adapt with the growing needs of the business.
• Can work autonomously and creatively solve problems.
• Has a growth mindset and is always looking to continually learn and grow. Day in the Life
• Acts as primary point of contact for service customers to ensure expectations are met
• Supports, informs, prioritizes, and coordinates activities and resources both regionally and across the platform.
• Handles incoming service requests via phone or email, resulting in creating service work orders and scheduling and dispatching field staff.
• Schedules resources to support proposals, maintenance agreements, and standard service agreements.
• Handles decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability.
• Orders and tracks parts and subcontractors in support of maintenance plans and service calls.
• Evaluates time-and-material (T&;M) service orders for completed costs and scope of work through a sales software application.
• Proactively follows up with customers after completion of service to ensure a high level of satisfaction with the quality of work.
• Complete tasks as assigned in a timely manner and according to given deadlines e.g. month-end, quarter-end, and fiscal year-end.
• Batches and reports field time for Service Technicians.
• Consistently makes decisions in an attentive and safe manner to ensure the safety and health of self and others.
• Utilizes LEAN concepts or other continuous improvement methodologies to ensure the most efficient operations, processes, and activities.
• Promotes and models the Company mission, vision and values through exercising sound and ethical business practices, championing all elements of diversity, equity, and inclusion (DEI) and providing high quality services and programs as they relate to clients, subcontractors, co-workers, suppliers, and the public. Minimum Qualifications
• High School Diploma or equivalent work experience in service scheduling or a related field.
• Minimum 02 years of electrical or low voltage experience in field operations, with a preferred concentration in construction and/or service projects.
• Experience dispatching and scheduling field personnel and technicians.
• Familiarity or experience with Fire Alarms, Sprinklers, Security Systems, Generator, and Maintenance or a similar industry.
• Knowledge of and proficiency in MS Office and business software systems.
• Proven ability to work in a fast paced, high-volume work environment with minimal supervision.
• Excellent collaboration, teamwork, and intEqual employment opportunity, including veterans and individuals with disabilities.

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