Find & Apply For Dispatcher Jobs in Papillion, Nebraska

JOB OVERVIEW GENERAL PURPOSE

Responsible for receiving, prioritizing, and processing emergency and non-emergency calls for service in a fast-paced 24/7/365 environment. With regular attendance, this position serves as a critical link between the public and emergency response personnel.

ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES ESSENTIAL DUTIES

Question callers to ascertain location and nature of incident including law enforcement related matters, fire, or EMS; extract relevant information; determine response needed; and dispatch field units using computer-aided dispatch (CAD) system. Follow established protocols and standard operating guidelines to quickly and independently determine appropriate action. Utilize effective communication techniques to calm and reassure frightened, hysterical, or angry callers in order to obtain accurate and necessary information. Maintain radio communication with first responders by monitoring unit status, anticipating operational needs, responding to requests for assistance, relaying critical information and messages to and from emergency scenes, assessing active and evolving situations, coordinating necessary support services, and communicating with outside agencies or departments requiring notification. Use emergency medical dispatch protocols while EMS units are en route giving pre-arrival instructions. Correspond with other departments to confirm warrants and/or exchange other necessary information. Update and/or remove records from applicable database including stolen items and/or vehicles, and/or wanted and missing persons. Consistently seek opportunities to enhance departmental operations, improve efficiency, streamline processes, reduce response times, and collaborate effectively with others to provide high-quality service and support. Maintain accurate records, logs, recordings, and documentation of calls, incidents, and telecommunicator actions. Maintain confidentiality of sensitive medical and personal information in compliance with applicable regulations and policies. Perform other duties as assigned.

MINIMUM QUALIFICATIONS MINIMUM QUALIFICATIONS

High school diploma or G.E.D. Work experience in customer service, telecommunications, or a call center environment. Have and maintain a valid Driver's License, as well as meet eligibility requirements of "acceptable driving standards" as defined by the County. Must be at least 18 years of age at time of application. Must be able to obtain and maintain CPR, EMD, and

NCIC/NCIS

certifications within the first year of employment. Must satisfactorily complete the Sarpy County Communications training and evaluation program.

KNOWLEDGE, SKILLS & ABILITIES

Effective communication and interpersonal skills for interacting with diverse individuals. Ability to multi-task, prioritize, and manage time effectively. Proficiency in using the Microsoft Office Suite and other software related to data management, communication, and other common business processes. Ability to follow established policies and procedures for confidentiality while adapting to evolving privacy standards and technologies. Ability to build and maintain positive relationships within a team. Knowledge of geographic layout, streets, landmarks, and jurisdictions within the service area. Knowledge of emergency communications, operations, procedures and public safety protocols. Skill in remaining calm and making sound decisions in high-pressure and rapidly changing situations. Skill in actively listening, gathering critical information, and prioritizing emergency and non-emergency calls. Skill in multitasking while monitoring multiple radio channels, telephone lines, and computer systems simultaneously. Skill in maintaining attention to detail and accuracy while working under stressful conditions. Ability to respond quickly and appropriately during emergency and crisis situations. Ability to interpret and apply departmental policies, procedures, and communication protocols.

PHYSICAL DEMANDS AND WORKING CONDITIONS PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential tasks. While performing the duties of this job, the employee is frequently required to sit/remain stationary, communicate/exchange information (i.e. talk/hear), and operate/manipulate equipment (e.g. use hands to finger, handle, or feel objects, tools, or controls). The employee is occasionally required to walk/move about, stand (i.e. remain upright), stoop, bend, climb, kneel (i.e. position self), and reach. Headsets are worn at all times while on duty. Employees must occasionally lift and/or move up to 20 pounds. Required sensory abilities include vision and hearing. Visual abilities, correctable to normal ranges, include close and color vision as well as the ability to adjust focus. Communication abilities include the ability to talk (i.e. verbal exchange / exchange information) and hear (i.e. exchange information accurately) within normal ranges. Incumbent must be able to exert sustained concentration for several hours at a time. Work is performed in a secure indoor, windowless, basement facility. The work environment is fast-paced dealing with life-threatening situations via telephone and/or radio. Work hours include rotating shifts, holidays, weekends, and irregular duty assignments. The noise ranges from relatively quiet to moderately noisy.

SELECTION GUIDELINES

Formal application, verification of veterans' status, rating of experience and education, interview, reference checks, verification of education, successful completion of a national criminal background check, successful completion of a pre-employment drug screen, and other job related tests or background checks as may be required.

DISCLAIMER

The job description is current as of the date signed. Any omission of specific statements does not exclude them from the position if they are similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.