Find & Apply For Dispatcher Jobs in Carteret, New Jersey

一、Pickup Dispatch Specialist（揽收调度专员 ） Responsibilities： 1. Data Processing & Customer Liaison

• Process system data, generate daily pickup tasks, review them and distribute to the dispatching team.
• Coordinate with drivers or the dispatching team to dynamically adjust pickup plans (e.g., expedited service, cancellation or address change).
• Handle customers' pickup requests via phone and email, arrange pickup time and confirm package details. 2. Dispatching Work
• Based on daily pickup tasks, and in combination with drivers' schedules, vehicle status and geographical information, reasonably assign pickup tasks to drivers.
• Monitor the implementation of pickup tasks, and adjust the dispatching plan in real time according to actual situations (e.g., traffic conditions, emergencies).
• Conduct cross-departmental collaboration to ensure the rational allocation of vehicle resources, and timely handle emergencies such as vehicle failures or drivers' temporary absence.
• Maintain close communication with drivers, timely convey task change information, answer questions encountered by drivers during the pickup process, and ensure drivers' understanding and implementation of task arrangements. 3. Issue Handling & Complaint Resolution
• Track pickup abnormalities (e.g., delay, missed pickup), contact customers and internal & external teams to promote resolution, and ensure a closed service loop.
• Record and analyze high-frequency abnormal issues, and put forward optimization suggestions. 4. Progress Tracking & Daily Report Summary
• Proactively follow up on pickup progress, generate daily pickup reports, including task completion status, handling results of abnormal situations, etc.
• Regularly summarize the experience and lessons in dispatching work, propose improvement measures and optimize the dispatching process. 5. Fleet Management
• Understand drivers' scheduling, register and file vehicles, including but not limited to vehicle model, rental source, etc.
• Be responsible for fleet affairs such as procurement of vehicle consumables and hierarchical management of the fleet. 6. External Liaison
• Undertake customers' personalized needs, conduct on-site visits with drivers to have face-to-face talks with local customers, and confirm pickup details, such as pickup time and location. Requirements：
• Fluent in both Chinese and English (written + spoken).
• Proficient in using Excel, and capable of using data analysis tools for data processing and analysis.
• Strong communication skills, able to coordinate with teams including dispatching, drivers, warehouse and customer service to ensure efficient connection of pickup operations.
• Strong pressure resistance, able to handle multiple tasks at the same time while maintaining a professional attitude.
• Good at communication via phone and email, and customer service experience is preferred.
• Experience in warehousing and logistics is preferred.

二、Fleet Support Specialist 工作职责： 司机管理：根据业务需求开展司机招聘，协助HR部门完成入职手续办理；结合任务需求为司机合理分配车型，维护司机信息档案，解答司机日常运营疑问。 车队行政事务：负责车辆消耗品（如机油、轮胎、耗材）的采购规划与台账管理；处理油票、维修单据等费用报销审核，确保费用合规可追溯；开展车队分级管理，优化车辆使用效率。 车辆与排班跟踪：登记备案所有车辆信息，包括车型、租赁来源、年检状态、维修记录等；跟进司机排班情况，及时同步调度部门，保障运力与任务需求匹配。 文档与协同：整理归档车队日常运营文件，确保资料完整；协助调度部门向司机下发任务指令，保障跨部门协作顺畅。 任职要求： 本科及以上学历，物流管理相关专业优先。 中英文流利，能适应双语工作环境。 熟练使用Word、Excel等办公软件，具备基础数据分析与表格处理能力。 沟通协调能力强，逻辑清晰，能高效推进跨部门协作。 抗压能力强，具备多任务并行处理能力，工作严谨细致。 有物流行业行政支持、车队助理相关实习或工作经验者优先。 职位类型：全职 薪资： $21.00至$23.00（每小时 ） 预计小时数：每周 40.0 福利:

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