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Nationals Security Dispatcher The National Accounts Dispatcher plays a critical role in the Nationals Division, acting as the first point of contact for security service requests, vendor coordination, and real-time scheduling updates. This position is responsible for client and vendor communications, customer service, accurate documentation, and call routing. The Dispatcher ensures that security services are efficiently scheduled, monitored, and documented while maintaining excellent communication with Certified Network Partners (CNPs), clients, and internal teams. Key Responsibilities 1. Client & Vendor Communications Serve as the primary point of contact for incoming calls and emails related to security service requests, scheduling changes, and vendor inquiries. Communicate service confirmations, schedule modifications, and coverage updates to clients and vendors. Address urgent client concerns by coordinating quick resolutions with security vendors. 2. Customer Service & Call Routing Ensure prompt and professional responses to inquiries, maintaining a high standard of customer service. Follow established escalation procedures for unresolved service issues. 3. Documentation & Reporting Maintain a detailed dispatch log, ensuring all calls, emails, and service modifications are properly recorded. Generate and distribute daily service reports to the National Accounts team 4. Operational Support & Coordination Work closely with National Accounts Coordinators and Directors to ensure smooth service execution. Support seasonal high-volume security projects (e.g., Black Friday, Special Service Events, and Holiday's)

Qualifications & Requirements:

Prior experience in security industry dispatching or operations coordination is highly preferred. Strong knowledge of security vendor management and compliance requirements. Excellent verbal and written communication skills, with a customer-focused mindset. Ability to work in a fast-paced environment, handling multiple priorities simultaneously. Strong problem-solving and decision-making abilities, with a focus on rapid issue resolution. Experience working in a 24/7 dispatching environment is a plus.

Software Proficiency:

Must be proficient in the following software tools: Microsoft Office 365 Suite (Excel, Word, Outlook, SharePoint, Teams)

• For documentation, reporting, and internal communication. WinTeam (Scheduling & Job Management Software)
• For managing, updating, and tracking security schedules and assignments. Lighthouse (Guard Reporting Application)
• For reviewing and verifying security officer activity reports and compliance. Telephone & Call Routing Systems
• For handling and directing incoming client and vendor calls.

Key Competencies:

Detail-Oriented & Accuracy-Focused

• Ensures schedules, vendor confirmations, and client requests are handled correctly. Customer Service Excellence
• Provides professional, courteous, and efficient client interactions. Time Management & Prioritization
• Handles multiple tasks and urgent requests with precision. Problem-Solving & Initiative
• Identifies and resolves service gaps and scheduling issues. Strong Communication & Coordination
• Effectively interacts with vendors, clients, and internal teams.

Work Environment & Travel:

Office-based with a requirement for on-call availability as needed. Minimal travel required.