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Department Dispatcher - Neuro Expansion Cleveland Clinic - 3.8 Cleveland, OH Job Details Full-time $15.00 - $18.44 an hour 1 day ago Benefits Health insurance Dental insurance Vision insurance Opportunities for advancement Qualifications Computer operation Phone communication High school diploma or GED Computer skills Office phone management Full Job Description Join Cleveland Clinic's Neurological Institute and become a part of one of the most respected healthcare organizations in the world. This center is known for being a leader in treating and researching the most complex neurological disorders and advancing innovations in neurology. Now, the Neurological Institute is expanding with a new state-of-the-art facility which will include additional operating rooms and ambulatory, infusion, imaging, EMG and sleep and brain study services. Come take an active role in the next wave of transformative care, here at Cleveland Clinic. Be part of a team that helps keep hospital operations running smoothly while creating a positive experience for patients, visitors, and caregivers. As a Department Dispatcher, you'll be a key point of communication, receiving and coordinating requests, prioritizing needs, and connecting them with the appropriate resources . Your friendly, courteous, and compassionate approach will help ensure every interaction is handled with care and efficiency. This role also offers opportunities to build valuable hospital operations and communication skills while growing your career. With a clear development path from Dispatcher to EVS Lead to Supervisor , team members can gain hands-on experience, strengthen their skills, and explore opportunities for internal advancement based on performance and experience. A caregiver in this position works 11:00pm—7:30am (3 rd shift). Every third weekend (full weekend). Every third holiday. A caregiver who excels in this role will: Conduct friendly, courteous, compassionate and helpful communications with customers. Dispatch requests i n a timely manner and communicate status updates/delays to customers. Receive and log requests through applicable software/tracking. Other duties as assigned. Answer and manage department phone calls. Monitor EPIC (hospital tracking system) and Vovlo (housekeeping request system). Assign and verify housekeeping dispatches (ensuring one task per housekeeper at a time). Update hourly reports sent via Teams and email. Manage pest control requests and follow-ups. Coordinat e and monitor room turnaround post- patient discharge. Call Apex for updates when needed. Communicat e across departments (e.g., with nurses for non-housekeeping requests). Minimum qualifications for the ideal future caregiver include: High School Diploma or GED 1 year of customer service experience in a role that requires exemplary interpersonal skills and ability to interact with customers over the phone for most of the day Preferred qualifications for the ideal future caregiver include: Previous experience in a high-volume call center or dispatch facility

Physical Requirements:

Ability to perform work in a stationary position for extended periods

• Ability to operate a computer and other office equipment
• Ability to communicate and exchange accurate information
• Ability to move/transport items weighing up to 25 pounds (lbs.

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Personal Protective Equipment:

Follows Standard Precautions using personal protective equipment as required for procedures.

Pay Range Minimum hourly:

$15.00 Maximum hourly: $18.44 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).