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Service Desk Dispatcher / Onsite in Pottstown, PA
Pottstown, PA
Posted yesterday
Apply Now $30000 - $40000 A growing technology services organization is seeking a Service Desk Dispatcher to join its team in Pottstown, PA. This is a customer-facing role responsible for answering incoming support calls, triaging requests, and directing clients to the appropriate technical support resource. The ideal candidate is friendly, professional, and comfortable handling a high volume of phone interactions while delivering exceptional customer service. This opportunity is perfect for someone who enjoys being the first point of contact for customers and thrives in a fast-paced support environment. Working alongside a team of three dispatchers, you'll play a key role in ensuring clients quickly reach the right support professional and receive timely assistance. Required Skills & Experience 1+ years of customer service, call center, receptionist, dispatching, or service desk experience Strong phone etiquette and communication skills Ability to manage multiple inbound calls and requests simultaneously Professional, friendly, and customer-focused demeanor Excellent organizational and multitasking abilities Basic computer skills and experience working with ticketing systems or CRM platforms Ability to accurately gather information and route requests appropriately Reliable attendance and punctuality Desired Skills & Experience Previous Managed Services Provider (MSP) or IT support environment experience Experience with help desk ticketing systems Familiarity with service dispatching or scheduling Strong problem-solving skills Ability to remain calm and professional during high-volume periods Experience supporting business clients over the phone What You Will Be Doing Tech Breakdown 70% Phone Support & Call Routing 20% Ticket Creation & Documentation 10% Administrative & Team Coordination Daily Responsibilities 60% Answering inbound client support calls 20% Gathering details and creating support tickets 10% Dispatching requests to the appropriate support technician 10% Communicating updates and assisting with service desk coordination The Offer Stable full-time opportunity Fast hiring process with a single interview Collaborative and supportive team environment Opportunity to gain experience within a technology services organization Apply Now
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