Find & Apply For Dispatcher Jobs in Allen, Texas

Service Dispatch Coordinator:

Flash Fix Plumbing The Sewer Inspection Company Lone Star Leak Locators Job Summary Flash Fix Plumbing is seeking a highly organized, customer-focused, and detail-oriented Service Dispatch Coordinator to join our growing operations team. This is a critical position responsible for coordinating daily schedules for our plumbing, sewer inspection, leak detection, and excavation divisions while ensuring exceptional customer communication and operational efficiency. The ideal candidate thrives in a fast-paced environment, enjoys solving problems, can effectively prioritize multiple tasks, and takes pride in keeping operations running smoothly. This position requires outstanding communication skills, strong organizational abilities, attention to detail, and the ability to remain calm under pressure. As one of the first points of contact for our customers and field technicians, you'll play an essential role in delivering an exceptional customer experience while supporting one of North Texas' fastest-growing home service companies. Primary Responsibilities Coordinate and dispatch service technicians throughout the Dallas-Fort Worth metroplex. Schedule plumbing, sewer inspection, leak detection, excavation, and emergency service appointments. Monitor technician locations and workloads to maximize productivity and response times. Maintain constant communication with technicians throughout the day regarding schedule updates, customer changes, and emergency requests. Answer incoming customer calls professionally and provide exceptional customer service. Schedule appointments while gathering accurate customer information and documenting service requests. Coordinate inspection schedules with local municipalities when required. Monitor technician progress and proactively adjust schedules as jobs are completed or delayed. Maintain accurate customer records, work orders, and dispatch notes within the company management software. Assist with permit coordination, job scheduling, and administrative support as needed. Communicate with customers regarding arrival times, schedule updates, and project status. Support daily office operations while ensuring a high level of organization and accuracy. Work closely with management to improve scheduling efficiency and technician utilization. What We're Looking For We're looking for someone who is: Extremely organized Detail-oriented A proactive problem solver Calm under pressure Positive and professional Friendly and customer-focused Self-motivated Dependable Adaptable to changing priorities Able to manage multiple tasks simultaneously A strong communicator with both customers and field technicians Preferred Qualifications Previous dispatching or scheduling experience in plumbing, HVAC, electrical, restoration, construction, or another service-based industry. Experience using dispatching, CRM, or field service management software. Strong computer skills, including Microsoft Office and Google Workspace. Excellent phone communication and customer service skills. Ability to multitask in a fast-paced office environment. Experience coordinating service technicians or field personnel is highly preferred. Strong data entry skills with excellent accuracy and attention to detail. Ability to make sound decisions while managing changing schedules throughout the day. What Makes Flash Fix Different Flash Fix Plumbing isn't just another plumbing company. We're building one of the most innovative residential service companies in Texas through our family of specialized brands, including: Flash Fix Plumbing The Sewer Inspection Company Lone Star Leak Locators Our team uses advanced technology including sewer cameras, electronic locating equipment, leak detection systems, and modern field management software, to provide industry-leading service. We invest heavily in our employees through ongoing training, technology, and opportunities for long-term career growth. Flash Fix Academy Every team member receives access to the Flash Fix Academy , our internal training platform designed to help employees continue developing professionally.

Training includes:

Customer service excellence Dispatch and scheduling best practices Communication skills Company systems and software Plumbing industry fundamentals Leadership development Process improvement Career advancement opportunities Flash Fix Careers Applicants selected to move forward will receive access to the Flash Fix Careers website, where you'll learn more about: Our company culture Leadership team Career opportunities Training programs Employee expectations Advancement paths As part of our interview process, qualified candidates will also be asked to submit a brief introductory video so we can better understand their communication style, professionalism, and career goals before scheduling an interview. Benefits Competitive hourly pay Performance-based bonuses Paid training Career advancement opportunities Stable, year-round employment Modern technology and systems Supportive team environment Opportunities for leadership growth Ongoing professional development through Flash Fix Academy Indeed Screening Questions Do you have previous dispatching or scheduling experience? Have you worked in the plumbing, HVAC, electrical, construction, or other home service industries? Are you comfortable managing multiple technicians and schedules simultaneously? Describe a time you solved a scheduling or customer service problem under pressure. How would you handle a situation where multiple emergency calls come in at the same time? Are you comfortable speaking with customers on the phone throughout the day? What dispatching, CRM, or scheduling software have you used? Are you willing to submit a short introductory video before your interview? Are you authorized to work in the United States? When are you available to start?

Job Type:

Full-time Pay:

$21.00 - $28.60 per hour

Benefits:

Paid time off

Work Location:

Hybrid remote in Allen, TX 75013