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Dispatch Operations Analyst Techead

• 4.4 Norfolk, VA Job Details Contract $27.50
• $27.

75 an hour 22 hours ago Benefits Health insurance Dental insurance Dependent health insurance coverage Vision insurance Qualifications Customer communication Customer service High school diploma or GED Dispatching Decision making Data interpretation Leading team collaboration initiatives Emergency communication Full Job Description Top Required Skills 1) Ability to handle multiple tasks from start to finish, prioritizing and handling constantly changing priority levels 2) Ability to work under pressure and make well thought out decisions 3) Ability to analyze large subsets of data from multiple information sources and determine and create appropriate action plans 4) Strong Customer service skills with prior experience in a long-term hands-on operations analyst role supporting internal and external clients 5) Prior dispatch skills (911 operations centers, utilities operations centers, etc.) Soft skill requirements: Strong communication skills both verbal and written Ability to lead, collaborate, or work effectively in a variety of teams, including multi-disciplinary teams

High Level Project Overview:

Gathers and analyzes customer calls and various computer data to determine location and cause of power outages. Efficiently dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations. Performs callouts in ARCOS for service restoration, emergencies, planned overtime, and fill-shifts.

Preferred Years of Experience:

Nice to have hands on dispatch/operations center experience

Education:

Minimum High School Diploma/GED Rotating Shift Work / 6-week schedule, including weekends and holidays as needed Week 1

• Monday thru Friday
• 6:00am
• 2:00pm Week 2
• Monday thru Friday
• 6:00am
• 2:00pm Week 3
• Monday thru Friday
• 2:00pm
• 10:00pm Week 4
• Tuesday thru Friday
• 6:00am
• 2:00pm and Saturday
• 6:00am
• 6:00pm Week 5
• Sunday
• 6:00am
• 6:00pm; Wednesday thru Friday
• 10:00am
• 6:00pm; Saturday
• 6:00pm
• 6:00am Week 6
• Sunday
• 6:00pm
• 6:00am; Monday & Tues. 10:00pm
• 6:00am

Pay:

$27.50

• $27.

75 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Dependent health insurance coverage Vision insurance Application Question(s): Dispatch/operations center experience? Gathers and analyzes customer calls and various computer data to determine location and cause of power outages? Efficiently dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations? Performs callouts in ARCOS for service restoration, emergencies, planned overtime, and fill-shifts? Good with working a rotating Shift Work / 6-week schedule?

Location:

Norfolk, VA 23509 (Required)

Work Location:

In person