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Now viewing: Workplace Experience Manager
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ITA Group
Workplace Experience Manager
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Job Description
About ITA GroupITA Group creates powerful moments that drive engagement and performance for some of the worlds most respected brands. We believe in the power of experience - whether for clients, team members, or guests. Were looking for a Workplace Experience Manager to help us create a welcoming, inspiring, and high-functioning environment that reflects our values and supports our people.
This role blends hospitality, operations, and leadership - perfect for someone who thrives on service, organization, and creating meaningful experiences. What Youll DoClient & Team Member ExperienceCreate a consistent, high-touch hospitality experience for guests and clientsManage client visits from agenda creation to catering and special accommodationsConduct regular audits of conference rooms and common areas to ensure functionality and cleanlinessServe as the go-to for conference room technology supportCoordinate and execute team member experiences and corporate eventsMaintain a welcoming, organized, and professional office environmentFacility ManagementOversee day-to-day facility operations, maintenance, and cleanlinessCoordinate repairs, inspections, and vendor relationshipsManage office furniture moves, inventory, and workspace optimizationMaintain up-to-date records of office supplies and equipmentServe as liaison with property management for repair and maintenance issuesEnsure safety, security, and emergency preparedness protocols are in place What You BringBachelors degree in a business-related field or equivalent experience3+ years of experience in a service-related industry (hospitality or facilities preferred)Strong organizational and time management skillsEffective negotiation and vendor management skillsExcellent interpersonal and communication abilitiesCustomer-first mindset with a passion for creating positive experiencesFamiliarity with facility systems (e.g., LightEdge, Everbridge) a plusAbility to work independently and manage multiple prioritiesWillingness to work flexible hours to meet project needs
The Role:
Workplace Experience ManagerAs the Workplace Experience Manager, youll be the heart of our office environment - delivering exceptional hospitality, seamless operations, and a sense of community. Youll ensure our facilities are safe, functional, and inspiring, while also creating moments of delight that make our workplace a destination.This role blends hospitality, operations, and leadership - perfect for someone who thrives on service, organization, and creating meaningful experiences. What Youll DoClient & Team Member ExperienceCreate a consistent, high-touch hospitality experience for guests and clientsManage client visits from agenda creation to catering and special accommodationsConduct regular audits of conference rooms and common areas to ensure functionality and cleanlinessServe as the go-to for conference room technology supportCoordinate and execute team member experiences and corporate eventsMaintain a welcoming, organized, and professional office environmentFacility ManagementOversee day-to-day facility operations, maintenance, and cleanlinessCoordinate repairs, inspections, and vendor relationshipsManage office furniture moves, inventory, and workspace optimizationMaintain up-to-date records of office supplies and equipmentServe as liaison with property management for repair and maintenance issuesEnsure safety, security, and emergency preparedness protocols are in place What You BringBachelors degree in a business-related field or equivalent experience3+ years of experience in a service-related industry (hospitality or facilities preferred)Strong organizational and time management skillsEffective negotiation and vendor management skillsExcellent interpersonal and communication abilitiesCustomer-first mindset with a passion for creating positive experiencesFamiliarity with facility systems (e.g., LightEdge, Everbridge) a plusAbility to work independently and manage multiple prioritiesWillingness to work flexible hours to meet project needs