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IS Facilities Operations Specialist Northwell Health (Contract Position through December 31, 2026)

Location:

Must reside in the

New York Metropolitan Area Territory:

Northwell Health footprint including Manhattan, Staten Island, Long Island, Westchester, and surrounding locations

Duration:

July 27, 2026 through December 31, 2026

Interview Process:

Three interviews Position Overview Ion Computer Systems is seeking a highly motivated Network Infrastructure Operations Specialist to support the day-to-day operational management of network infrastructure spaces across one of the largest healthcare organizations in New York. Position Summary Responsible for the day-to-day operational support, maintenance, remediation, and infrastructure management of Intermediate Distribution Frames (IDFs) and Main Distribution Frames (MDFs). Ensures IT spaces meet organizational standards for cabling, power, cooling, security, cleanliness, and operational readiness while supporting infrastructure projects and maintaining accurate documentation. Key Responsibilities Execute day-to-day operational activities and project-related tasks within assigned IDF and MDF environments. Support and manage low-voltage cabling (LVC), space utilization, physical security, power, and cooling initiatives within IT infrastructure rooms. Support IT room remediation projects and provide post-remediation operational support. Collaborate effectively with hospital personnel, including clinical and non-clinical staff, to coordinate activities and minimize operational impact. Partner with Real Estate, Facilities, Engineering, and other support teams to identify and resolve power, cooling, and environmental deficiencies within IDF and MDF locations. Coordinate with security teams and vendors to address physical security concerns, including the installation and maintenance of access control systems and card readers for IT spaces. Assess, recommend, and implement cable plant infrastructure improvements. Identify deficiencies, enforce cabling standards, remediate non-compliant installations, and coordinate corrective actions with appropriate teams. Develop and deliver patching and cabling best-practice training to teams performing network patching activities, ensuring adherence to organizational standards. Conduct routine inspections ("rounding") of assigned IDF and MDF locations to evaluate operational readiness, identify deficiencies, and ensure compliance with policies and standards. Maintain IT rooms in a clean, organized, and serviceable condition. This includes removal of debris, unused materials, abandoned equipment, and the cleaning of network infrastructure when required. Coordinate the decommissioning, disposition, and removal of obsolete or legacy equipment located in IT rooms, racks, and cabinets. Perform network port scrubs to optimize network infrastructure utilization. Create, maintain, and update rack elevation diagrams and related infrastructure documentation for IDF and MDF environments. Manage and track assigned operational and project tasks utilizing ServiceNow, SharePoint, and other platforms. Perform other related duties and responsibilities as assigned.

Qualifications:

Strong knowledge in Microsoft Office 365 suite including Word, Excel, and PowerPoint Prior experience with ServiceNow, preferred Familiar with Cisco Network Switches Familiar with Vertiv UPS equipment Prior experience maintaining IDFs/MDFs in a health care setting to include knowledge of power and cooling, preferred Ideal Candidate The ideal candidate is a hands-on infrastructure professional who enjoys being in the field and takes pride in maintaining operational excellence. This individual should possess a positive attitude, strong communication skills, and the ability to build relationships with both technical teams and healthcare personnel. About Northwell Health • Northwell Health is the largest healthcare provider in New York State, serving millions of patients annually through a network of hospitals, outpatient facilities, and physician practices. Known for its innovation in clinical care and technology, Northwell is a leader in healthcare transformation and digital health initiatives. About Ion Computer Systems • Ion Computer Systems is a trusted IT solutions provider specializing in enterprise technology, cloud services, healthcare IT, and managed services. As a Microsoft partner and leading systems integrator, Ion delivers high-impact solutions and skilled resources to organizations across healthcare, government, and commercial sectors. Apply today to join a team responsible for supporting critical healthcare infrastructure across one of New York's premier healthcare organizations. Ion Computer Systems is an Equal Opportunity Employer and welcomes applications from all qualified candidates.

Pay:

$40.00 - $47.00 per hour

Work Location:

In person