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Surgery Business Manager

KIDS CARE DENTAL AND ORTHODONTICS - 3.2

Rancho Cordova, CA Job Details $77,000 - $82,000 a year 19 hours ago Qualifications Customer communication Dental receptionist Computer literacy In-person customer service Employee relationship building Talent development Team development Computer skills Financial acumen Team motivation (leadership skill)

Full Job Description Reports To:

Director of Specialty Operations Position Status:

Exempt

SCOPE AND RESPONSIBILITIES

The Surgery Business Manager is responsible for the overall safety, quality, patient experience, and financial performance of specialty services, which includes both the Surgery Center and Oral Surgery lines of business, by ensuring that the company's policies and critical processes are accurately executed on a daily basis. The Surgery Manager works closely with the Director of Specialty Operations, Area Managers and Practice Managers of Pediatrics to ensure that the Company's Mission, Purpose, and Beliefs are being supported and the overall vision is consistently executed upon.

The Essential Functions:

Use key performance indictors to achieve revenue targets and strategic business goals for both lines of business Daily management of operations including patient scheduling, patient flow, interaction with families, patient follow-up, in-office marketing, proper application of treatment fees Proactively manage performance of assigned treatment coordinators including but not limited to coaching, performance appraisals, corrective action when appropriate and rewards. Responsible for successful onboarding and training of all new team members Ensure training and development of staff by identifying training needs and establishing initiatives to meet company/individual objectives and coach other team members Act as the central point of contact for OS /SC teams Manage staff and doctor relationships to ensure that they are productive, contributing members to an overall positive team environment Seamlessly manage referrals, initiated by our Pediatric teams, working closely with the Area Managers and Practice Managers to ensure that the process is well executed Facilitate billing and prior authorization practices and ensure that proper billing and prior authorization practices are being followed, including patient payment arrangements, chart documentation, fee schedules, pre-authorizations etc. Provide regular feedback to Director of Specialty Operations on employee performance Manage scheduling of all team members for both lines of business Manage and resolve escalated patient complaints Ensure strict compliance with all company policies and pertinent laws and regulations Ensure that Surgery Center and Oral Surgery regulatory requirements are met or exceeded Communicate regularly with Director of Specialty Operations regarding all facets of the Surgery Center and Oral Surgery operations Work with the Area Managers and Director of Specialty Operations to audit contracts, fees, acceptance ratios and strive for continuous improvement of the processes, providing accurate metrics of company goals Partner with the Company's marketing team to ensure a localized marketing plan is executed on a consistent basis in line with the Company's vision Assist management in structured and complete execution of any revised or new company policies Support the Claims and Payments departments by ensuring that the company's financial policies are accurately executed and that all patient and insurance commitments are being met by review at every patient appointment Ensure the team is provided with a safe and clean working environment and that our patients are wowed by the overall KCDO experience Other duties as assigned

Required Education and Experience:

5 years of dental practice experience highly preferred Familiarity with specific billing and coding procedures Demonstrates strong business acumen Strong understanding of both front and back office duties Proven leadership skills with affinity for developing others Excellent communication and computer skills Can do attitude with problem solving skills Upbeat personality is a MUST Patient focused, team player Excellent customer service skills and strong attention to detail Ability to multi-task and work in a fast-paced environment Must lead by example and going above and beyond is part of their DNA