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Now viewing: Assistant Manager
H
Hand & Stone - 3307 Sheridan Dr - Hollywood, FL
Assistant Manager
Job Description
Benefits:
Opportunity for advancement Training & development Wellness resources 401(k) Bonus based on performance Flexible schedule Free uniforms Hand & Stone Massage and Facial Spa in Hollywood is hiring a motivated, sales-focused Assistant Spa Manager to support daily operations, membership growth, front desk performance, and team accountability. This is a hands-on leadership role for someone who enjoys coaching a team, helping guests, driving sales, and keeping the spa running smoothly. This position is ideal for a strong front desk leader, sales associate, retail supervisor, fitness sales professional, or assistant manager who is ready to grow into a larger leadership role. Compensation and Benefits- $18-$20 per hour , based on experience
- Commission opportunities
- Performance bonus opportunities
- Paid training and ongoing coaching
- Complimentary monthly massage or facial
- Employee discounts on services and retail products
- Growth opportunity into Spa Manager or other leadership roles Key Responsibilities
- Support membership sales, conversion, retention, and guest follow-up
- Coach Spa Associates on membership value, objection handling, and closing
- Help manage the front desk during peak business hours
- Assist with appointment booking, confirmations, prebooking, and filling cancellations
- Support gift card, retail, enhancement, and package sales
- Monitor daily goals and communicate results to the team
- Assist with opening, closing, cash handling, deposits, and front desk standards
- Help maintain provider schedule productivity and reduce open appointment time
- Support hiring, onboarding, training, and coaching Spa Associates
- Resolve guest concerns professionally
- Maintain a clean, organized, professional, and brand-compliant spa
- Lead by example with urgency, professionalism, and accountability Qualifications
- Minimum of 2 years of sales, customer service, front desk, retail, hospitality, or leadership experience preferred
- Experience in a membership-based business is strongly preferred
- Comfortable selling memberships and coaching others to sell
- Strong communication, organization, and follow-through
- Professional, dependable, and punctual
- Comfortable using reports, booking software, and point-of-sale systems
- Zenoti experience is a plus
- Bilingual English and Spanish is a plus Schedule Requirements Applicants must be available based on spa needs, including evenings, weekends, peak appointment periods, and some holidays .