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Business Operations Manager HouseLift Design Marietta, GA Job Details Full-time $70,000 - $85,000 a year 3 hours ago Benefits Mileage reimbursement Health insurance Paid time off Employee discount Qualifications Process improvement Bachelor's degree QuickBooks AI Full Job Description

BUSINESS OPERATIONS MANAGER

Employee Position Description HouseLift Design | Marietta, GA | Full-Time, In-Office Only | $70,000 to $85,000 per year

ABOUT HOUSELIFT DESIGN

HouseLift Design is an award-winning boutique firm specializing in luxury residential interiors. From our studio on the Marietta Square, our small, close-knit team creates thoughtful, beautifully crafted homes for our clients, and we believe the experience of working with us should feel as elevated as the finished result.

ABOUT THE ROLE

The Business Operations Manager runs the business side of HouseLift so the team can focus on design and our clients feel cared for at every step. The role spans finance and bookkeeping, client intake, operations, HR, and the details that shape our client experience. We are actively modernizing how our business runs, and the person in this seat leads that work: building systems where none exist, documenting how things get done, and finding where AI and automation can take repetitive work off the team. You will report directly to the Owner and will take ownership of responsibilities currently sitting on her plate. It suits someone highly organized, discreet, and proactive, who follows tasks through to completion and is energized rather than unsettled by changing how the work gets done. This is a fully in-office position at our Marietta studio. Applicants must currently reside in the metro Atlanta area.

WHAT YOU WILL OWN

Finance and Bookkeeping Twice-monthly payroll processing, general bookkeeping, and quarterly financial reporting to the Owner QuickBooks records: accounts payable and receivable, bank and credit card reconciliations, and expense categorization Monthly sales tax filings and annual business license renewals Client invoicing at the start of each design phase, with follow-up to ensure timely payment Project Management retainer tracking and re-invoicing when a retainer runs low Vendor and trade invoice payments, plus resale and tax-exempt certificate management W-9 collection and year-end 1099 preparation for contractors and trades Business insurance and workers' comp renewals Utility, software, and subscription payments, and landlord communication Systems, AI, and Process Identify where AI and automation can remove repetitive administrative work, build those workflows, and lead adoption across the team Document and maintain standard operating procedures for every process you own Launch and manage our new CRM for client and lead tracking (tool selection in progress) so every inquiry is captured and followed up Track project start and completion dates so we can see how long projects actually take and what causes delays Export and review monthly time-tracking reports from our project management software, flagging time and expense entries that need correction Maintain organized digital filing for client, vendor, and company documents Client Intake and Experience Respond promptly and professionally to inbound client inquiries by web form, email, and phone, and route each one correctly Manage the client waiting list, confirming each spot once the signed Design Agreement and retainer payment are received Coordinate Design Plan Presentation days, including client communication, food, and presentation details Elevate client touchpoints with flowers and end-of-project gifts, and coordinate job site food drop-offs for the team Gather client feedback and testimonials at project completion People and Office Onboard new employees: payroll setup, health insurance reimbursement, software accounts, and new-hire paperwork Track PTO accruals and maintain employee records Serve as the first point of contact for employee matters, escalating to the Owner anything that requires her approval Keep office supplies stocked and help the Owner plan team outings and events Assist the Owner with other tasks as needed

WHAT WE ARE LOOKING FOR

You enjoy using AI tools in your everyday work and can share a few examples of how they've made your work easier. You like making things work better. Maybe you've automated a process, connected two systems, or created a template or workflow your team adopted. You naturally look for ways to improve what you touch. Three or more years in business operations, office management, ideally in a small business or service firm Bachelor's Degree or equivalent Working knowledge of QuickBooks, payroll processing, and sales tax filings Experience with CRM and time-tracking systems Exceptionally organized and detail-oriented, with the drive to see every task through to completion Polished, warm communicator by phone and in writing Trusted with confidential financial and employee information, with complete discretion macOS experience strongly preferred Experience in luxury service, interior design, or residential construction is a plus

OFFICE HOURS AND SCHEDULE OPTIONS

HouseLift Design's office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. This is a full-time position averaging approximately 40 hours per week, performed at our Marietta studio. We value efficiency and, when possible, aim to wrap up by 4:00 p.m. on Fridays. You may choose a consistent schedule of 8:00 a.m. to 4:00 p.m., 8:30 a.m. to 4:30 p.m., or 9:00 a.m. to 5:00 p.m.

COMPENSATION AND GROWTH

$70,000 to $85,000 per year. Starting salary is $70,000 to $75,000, based on experience. The rest of the range is earned by what you build, not by time in the seat. This is a critical role in a growing business. We are hiring someone to build the systems our company runs on, take significant work off the Owner's plate, and lead how we use AI. We review compensation at six and twelve months against clear criteria: Six months: core processes documented and running without the Owner, at least two workflows automated or materially simplified, and the financial cycle owned end to end Twelve months: measurable hours returned to the Owner, systems that scale beyond current volume, and AI and automation adopted across the team Someone who delivers on these can move quickly toward the top of the range. This role is built around creating, not simply maintaining. If you're looking for a fixed task list, this is not the right fit. But if you're motivated to build lasting systems and be rewarded for the value they bring, we'd love to hear from you.

Benefits include:

Healthcare reimbursement program Paid time off Cell phone reimbursement Mileage reimbursement Employee product discounts

HOW TO APPLY

Please include a tailored cover letter with your resume, and be prepared to answer one question: Describe a process you improved. What did it look like before, what did you change, and what does it look like now? Applications without a cover letter are automatically declined and will not be reviewed. HouseLift Design is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristic protected by applicable law.

Pay:

$70,000.00 - $85,000.00 per year

Benefits:

Employee discount Health insurance Paid time off

Education:

Bachelor's (Preferred)

Work Location:

In person